1DA Passport/Visa Admin-Admin III
Posted on: May 4, 2021
Job Title: Admin Assistant III - Passport/Visa Admin Department:
Flight Administration Days: Tuesday - Saturday Hours per Week: 40
Commitment to Position: 1 year Hours: 11:30pm - 8:00am Flex Time:
Yes, 15 min (+/-) Rotating Shifts: No Travel: No Job Freeze: Yes,
During Peak Season (Nov-Dec) Work Location: Air Service Center -
911 Grade Lane Manager: Dan Thomas Supervisor: Jimmy Shepherd Work
Environment: Office environment with repetitive tasks. Works
directly with other members of the Flight Administrative staff,
management and Flight Crewmembers. Dress code is business casual
with jeans. Must be able to lift 35 lbs. Must be able to stand on
your feet for long periods of time depending on work activities.
Heavy telephone and computer usage, along with face to face
interaction with internal customers, primarily crewmembers. At
times, may be the only person working in the office. Open office
environment. Service, accuracy, efficiency are important to this
environment. Job Summary: Primary responsibilities include the
processing of passport and visa applications. However, you will be
required to learn all areas within Flight Administration. Those
include, but not limited to, assisting crewmembers with
luggage/uniform requests, jump seat bookings, sleep room
assistance, flight control paperwork and assisting with general
IPad/Electronic Flight Kit questions. You must be very flexible to
work whatever area is necessary to cover breaks, lunches, absences,
etc. Must be customer service oriented. Requires a lot of
interaction with UPS crewmembers. Job Description: The sheer volume
of crewmembers transitioning the crew ready room makes this
position fast-paced and requires a significant amount of detail.
Candidate must be able to maintain a positive attitude and solid
relationships. Must remain calm and effective under stress.
Processing passport and visa applications timely and efficiently is
critical for the crewmember to able to fly their schedule. This
position requires the candidate to learn all positions within
Flight Administration to cover various responsibilities for back-up
purposes. Candidates must have strong computer skills and be abe to
work with minimal supervision. Communication with your peers is
critical and coordinating information with the day side team is
also imperative. Required Skills: Ability to work tight time
constraints, prioritize tasks. Work independently, team player,
good communication skills, phone etiquette and organized. Attention
to detail. Excellent attendance is a must. Dependable, flexible.
Intermediate word and excel skills. Strong computer skills.
Additional Skills: Knowledge of UPS systems a plus. Customer
service skills, people skills, adaptable, enthusiastic, work with
little supervision, database skills would be plus.
Self-accountability skills. Flexible to cover others schedules when
necessary. Able to train on days until comfortable with position.
Interpersonal Skills: Customer service skills, team player,
positive attitude, flexible, adaptability, organized, ability to
learn quickly, work in environment with little supervision, handle
pressure from unhappy customers, communicate clearly in stressful
situations. Additional requirement: Must be able to go up and down
crew stairs of airplane if needed. UPS is an equal opportunity
employer. UPS does not discriminate on the basis of
origin/veteran/disability/age/sexual orientation/gender identity or
any other characteristic protected by law
Keywords: UPS, Louisville , 1DA Passport/Visa Admin-Admin III, Administration, Clerical , Louisville, Kentucky
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