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Office Administrator, Installation Dept

Company: Improveit Home Remodeling
Location: Louisville
Posted on: March 21, 2023

Job Description:

Well-established, highly successful, and rapidly growing Kentucky home remodeling leader seeks a dynamic Office Administrator for a full-time role in the Installation Dept of its Simpsonville area location. -Position OverviewThe Office Administrator is responsible for driving customer satisfaction through supporting installation excellence, process-related efficiencies, and outstanding internal and external communications. This position protects and advances our brand by helping to ensure we provide a 5-star customer experience. They do so by facilitating the on-time and error-free installation of our products and timely, responsive communication with our customers and production staff. Essential Job Functions: - - - - - - - -

Upload measure packets after Install Manager approves the project, and update statuses and dates in our CRM.Make install packets, ensuring all forms are accurate for the job.Update customer on installation and manage post-install follow-up communications.Assist in setting installs with Installation Manager.Manage completions received/uploaded. Manage receivables not collected from installation.Process completion funding. Manage action required from installation to completion, sharing ownership with Installation Manager.Update CRM with install dates.Process labor bills, including uploading them to our CRM.Create and manage priority services.Post Install Follow-up
Manage remake requests from installation to accounting. Manage flow and upload of customer settlement credits.Manage the flow and uploading of legal settlement documentation.Other Duties
Maintain departmental -achievements and KPI's for installation for an assigned branch. Updates weekly crew count with Installation Manager.Assist Warehouse Manager, as necessary.Schedules building maintenanceManages building cleaning / manage cleaning crew(s)Misc. duties as assigned.Qualifications/Education:
  • 3+ years prior administrative office, or office management experience
  • Clerical or administrative experience in home improvement, replacement contracting, home services, or related industries is considered a plus
  • High School Diploma or equivalent
  • Strong written and verbal communication skills
  • Strong aptitude to optimize schedules.
  • Strong time management skills.
  • Ability to work autonomously.
  • Ability to problem solve and collaborate with others to reach resolutions.
  • Keen attention to detail.
  • Highly organized.
  • Accurately type 40+ words per minute
  • Highly proficient in using Microsoft Office and Online Systems/CRMs (i.e., Salesforce.com)What We Offer:
    • Highly Competitive Compensation & Perks Package
    • Medical and Dental Insurance Options
    • 401k Retirement Savings Plan
    • Paid Vacation and Personal Days
    • State-of-the-Art Technology
    • Growth-Driven, Entrepreneurial Culture
    • Great Work Environment (New, High-End Office Space in Convenient Location)
    • Stability and Backing of a 33-yr-old Company with an A+ BBB RatingAbout Us:Serving the needs of homeowners since 1989, Improveit! Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, Dayton, Cincinnati, Louisville, Lexington and Southern Indiana.We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumers' Choice Awards Winners, we've completed over 60,000 jobs with about one in four of those being for a repeat customer.We foster a culture focused on winning and our passion is deeply rooted in continuous improvement. We seek leaders who are interested in developing leaders. For us, "Improveit" is more than a name - it's an attitude that governs all that we do for our staff, our customers, and our communities. We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you.If the idea of helping our organization grow through performance excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today.Powered by JazzHR

Keywords: Improveit Home Remodeling, Louisville , Office Administrator, Installation Dept, Administration, Clerical , Louisville, Kentucky

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