Office Administrator, Installation Dept
Company: Improveit Home Remodeling
Location: Louisville
Posted on: March 21, 2023
Job Description:
Well-established, highly successful, and rapidly growing
Kentucky home remodeling leader seeks a dynamic Office
Administrator for a full-time role in the Installation Dept of its
Simpsonville area location. -Position OverviewThe Office
Administrator is responsible for driving customer satisfaction
through supporting installation excellence, process-related
efficiencies, and outstanding internal and external communications.
This position protects and advances our brand by helping to ensure
we provide a 5-star customer experience. They do so by facilitating
the on-time and error-free installation of our products and timely,
responsive communication with our customers and production staff.
Essential Job Functions: - - - - - - - -
Upload measure packets after Install
Manager approves the project, and update statuses and dates in our
CRM.Make install packets, ensuring all forms are accurate for the
job.Update customer on installation and manage post-install
follow-up communications.Assist in setting installs with
Installation Manager.Manage completions received/uploaded. Manage
receivables not collected from installation.Process completion
funding. Manage action required from installation to completion,
sharing ownership with Installation Manager.Update CRM with install
dates.Process labor bills, including uploading them to our
CRM.Create and manage priority services.Post Install Follow-up
Manage remake requests from
installation to accounting. Manage flow and upload of customer
settlement credits.Manage the flow and uploading of legal
settlement documentation.Other Duties
Maintain departmental -achievements
and KPI's for installation for an assigned branch. Updates weekly
crew count with Installation Manager.Assist Warehouse Manager, as
necessary.Schedules building maintenanceManages building cleaning /
manage cleaning crew(s)Misc. duties as
assigned.Qualifications/Education:
- 3+ years prior administrative office, or office management
experience
- Clerical or administrative experience in home improvement,
replacement contracting, home services, or related industries is
considered a plus
- High School Diploma or equivalent
- Strong written and verbal communication skills
- Strong aptitude to optimize schedules.
- Strong time management skills.
- Ability to work autonomously.
- Ability to problem solve and collaborate with others to reach
resolutions.
- Keen attention to detail.
- Highly organized.
- Accurately type 40+ words per minute
- Highly proficient in using Microsoft Office and Online
Systems/CRMs (i.e., Salesforce.com)What We Offer:
- Highly Competitive Compensation & Perks Package
- Medical and Dental Insurance Options
- 401k Retirement Savings Plan
- Paid Vacation and Personal Days
- State-of-the-Art Technology
- Growth-Driven, Entrepreneurial Culture
- Great Work Environment (New, High-End Office Space in
Convenient Location)
- Stability and Backing of a 33-yr-old Company with an A+ BBB
RatingAbout Us:Serving the needs of homeowners since 1989,
Improveit! Home Remodeling is a leading replacement contracting
company headquartered in Columbus Ohio. Markets served include
Columbus, Dayton, Cincinnati, Louisville, Lexington and Southern
Indiana.We specialize in replacement windows, bathroom remodeling
and kitchen transformations. BBB-Accredited and 24-time Consumers'
Choice Awards Winners, we've completed over 60,000 jobs with about
one in four of those being for a repeat customer.We foster a
culture focused on winning and our passion is deeply rooted in
continuous improvement. We seek leaders who are interested in
developing leaders. For us, "Improveit" is more than a name - it's
an attitude that governs all that we do for our staff, our
customers, and our communities. We value curiosity, passion,
continuous improvement, and the relentless pursuit of excellence.
If working for an organization that is driven to be the best and
understands that it takes a stellar mix of people, processes, and
technology to be a leader, this could be the home for you.If the
idea of helping our organization grow through performance
excellence and helping an incredible Company reach even greater
heights sounds like music to your ears, we invite you to apply
today.Powered by JazzHR
Keywords: Improveit Home Remodeling, Louisville , Office Administrator, Installation Dept, Administration, Clerical , Louisville, Kentucky
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