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Physical Therapy Office Specialist

Company: Concentra
Location: Louisville
Posted on: September 12, 2023

Job Description:

Physical Therapy Office SpecialistShift: M-F 10:30am - 7pm--Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra's market specific rate/range will be provided during the interview process.JOB SUMMARY:--Performs a variety of tasks in a clinic setting to enable Therapists to advise and treat patients in accordance with Concentra policies, practices and procedures.----


  • Reviews initial referral request for therapy services.
  • Reviews PT Authorization Guidelines and Protocol notes.
  • Contacts appropriate payer (employer/insurance carrier) to obtain authorization for requested--therapy services.
  • Submits required documentation to payer to assist in authorization process.
  • Notifies the patient of scheduled therapy appointment(s)
  • Documents all appropriate information per Policy and Procedure.
  • Communicates referral status and/or non-standard issues to the referring CMCProvider, Center Therapy Director, CSS Manager and other involved parties.
  • Communicates with center staff as necessary.
  • Submits appropriate reports to CSS Manager/Area Therapy Director.
  • Occusource-Check in therapy
  • Check out - therapy
  • Schedule
  • Charge out therapy
  • Escorts patients and coordinate flow
  • Pulls medical records and process charts
  • Calls no shows
  • Maintains authorization process/logs
  • Tracks Plan of Care--Patient Care/Dept. maintenance: (increase therapist efficiency)
    • Walk patients from therapy to the exam room and write the appropriate information on the provider board.
    • Print transcriptions and reports for Center Therapy Director
    • Call for authorization and document on correct form. If after 3 attempts, is unsuccessful in obtaining authorization, contact employer and notify Medical Director and Center Therapy Director.
    • Call patients daily to remind them of their appointment for the next day and fill out appropriate log.
    • Call patients who have missed their appointment and document in the patient chart the reason for the missed appointment.
    • Wash/Fold therapy linens.
    • Wipe down treatment tables.
    • Refill ultra sound bottles.
    • Check temperature of hydro collator / paraffin bath and record in daily log.
    • Performs HPEsWeekly:
      • Maintain inventory of therapy supplies and printed forms.
      • Discard electrodes of discharged patients.
      • Put together packets for Group Health Marketing.Monthly
        • Fill/change water as needed in hot pack collator.
        • Maintain inventory Fill/change water as needed in hot pack collator.
        • Defrost cold pack collator.
        • Performs department cleaning
        • Completes Essential Functions inventory form
        • Assists with patient set up/take down
        • Supervises exercise programs
        • Performs other duties as assigned.WORKING CONDITIONS:
          • Office environment
          • This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

            • High school diploma or GED---

              Additional Data:
              BENEFITS SUMMARY:
              • 401(k) with Employer Match
              • Medical/Vision/Prescription/Dental Plans
              • Life Insurance/Disability
              • Paid Time Off
              • Colleague Referral Bonus Program--------If you're looking for an organization that cares for your growth and well-being as much it does its patients, consider Concentra.--This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.--Concentra is an Equal Opportunity Employer,--including disability/veterans--

Keywords: Concentra, Louisville , Physical Therapy Office Specialist, Administration, Clerical , Louisville, Kentucky

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