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Administrative Assistant

Company: Heartland Imaging
Location: Louisville
Posted on: October 24, 2024

Job Description:

Join an energetic, patient-focused team! Heartland Imaging is currently seeking an experienced Administrative Assistant for a Full-time Flex position at our outpatient imaging center located in Louisville, KY. JOB SUMMARY: Under the direction of the Administrator, the Administrative Assistant: Performs administrative and office support functions. Serves as main point of communication for the Imaging Center. Serves as part of the imaging center team and seeks as well as provides feedback for improved clinical practice. ESSENTIAL JOB FUNCTIONS Warmly answers all incoming phone calls: customer service, phone etiquette, and organizational skills required. Responsible for multi-line switchboard and to appropriately triage all incoming phone calls. Serves as a liaison between all customers, including patients, physicians, imaging center staff, OIA, and vendors with timely follow-up. Handles HIPAA sensitive information and recognizes importance of these regulations. May perform courier services if center does not utilize a dedicated Courier. Courier services include, but are not limited to the transportation of film, CDs, etc. to referring physician offices. Proficiently maintains and uses knowledge of office equipment including, but not limited to, fax machines, computers, and printers. Creates proofs and distributes written correspondences, i.e. Newsletters, memos, etc. Coordinates notifications for new referring practices and facilitates correspondence and mailings with guidance from Marketing Manager or Administrator Provides new employees with Welcoming materials and photograph at orientation. Accurately maintains marketing archive records and posts records of marketing activity as needed in customer relationship management (CRM) software. Updates CRM software to reflect releases of campaigns, mailings, and event attendance. Coordinates, creates, proofs, and orders marketing pieces and center-wide forms. Assists with maintaining office inventory. Proficient use of Microsoft Office products to create, update, and maintain documents, reports, presentations and databases. Serves as the main point of center-wide communication, both orally and written. Coordinates and/or assists with planning center events, luncheons, etc. Maintains working knowledge of Imaging Center (and Medical Center, when applicable) policies and procedures. Assists and/or maintains other established procedures as directed, invoice processing, ordering of supplies, preparing reports, data input and tracking. Assists with special projects as needed. Cross-trains other clinical support and business office duties as directed, and provides back-up for other Administrative Assistants as needed. Takes the initiative to help other modalities/areas of the Imaging Center as assigned or when own work load/area allows. Participates in performance improvement activities. Participates as a team member and is accountable for own work responsibilities. Demonstrates consistent use of AIDET (Acknowledge patient, Introduce yourself, provide Duration/timeline for test, Explain the process & Thank them for choosing the center) and HEAL (Hear them out, Empathize, Apologize, & Leap into action to solve) when interacting with patients/customer. Attends/participates in staff meetings, in-services, & center-wide meetings as scheduled. Performs all other duties as assigned. Requirements EXPERIENCE: Office, business, customer service experience required. Switchboard experience preferred, but not required. Medical office experience preferred. EDUCATION: To be competitive, minimum two years clerical or administrative experience required. SKILLS/ABILITIES: Ability to work independently and multitask. Ability to provide documentation accurately and concisely. Proficient in Microsoft Office Software. Knowledge of medical and radiology terminology. Knowledge of computer applications, including information and billing systems, keyboard input, digital archiving, and retrieving of data. Knowledge of Microsoft Office, including Word, Excel, and PowerPoint. Our outpatient imaging center offers competitive salary and benefits. Pre-employment drug screen and background check are required. If qualified, please apply today for immediate consideration. OIA partners with local healthcare providers to develop, own and operate quality, easily accessible, service-oriented outpatient diagnostic imaging centers. Employment Type: Full Time

Keywords: Heartland Imaging, Louisville , Administrative Assistant, Administration, Clerical , Louisville, Kentucky

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