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Data Reporting Professional - HUMJP000001148

Company: Randstad Corporate Services
Location: Louisville
Posted on: November 22, 2020

Job Description:

job summary Our client is currently in search of a Data Reporting specialist. This is a 100 remote opportunity, but candidates must be willing to work EST work hours. - Bachelor's degree - 3-5 years of demonstrated reporting within the Genesys platform including o Call Reporting (Volumes, Handle Times, etc.) o Cobrowse reporting o Callback assist o Transfer reporting o Agent level performance o Call recording and screen analysis - strong skillset in Microsoft Excel with the proven ability to use raw data and develop pivot tables, use formulas to cleanse the data, etc. - Prior experience in data visualization and executive level reporting location Louisville, Kentucky job type Contract salary 35 - 45 per hour work hours 8am to 4pm education Bachelors responsibilities LOCATION WAH - Candidate will be required to be availablework on EST time Notes from the Hiring Leader Seeking a candidate with Genesys suite experience. Someone that knows the platform and can do quick calcs and visualize in excel. The individual would need to be able to build an executive summary level communication that would be sent out daily, weekly and monthly. The Senior Data and Reporting Professional generates ad hoc reports and regular datasets or report information for end-users using system tools and database or data warehouse queries and scripts. The Senior Data and Reporting Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors. The Senior Data and Reporting Professional integrates data from multiple sources to produce requested or required data elements. Programs and maintains report forms and formats, information dashboards, data generators, canned reports and other end-user information portals or resources. May create specifications for reports based on business requests. Additional responsibilities - Developing and Maintaining Daily, Weekly and Monthly Reporting for all aspects of Genesys data - Consulting on future deployment Requirements with Genesys data steward - Provide Adhoc analysis of Genesys related data Requirements - Bachelor's degree - 3-5 years of demonstrated reporting within the Genesys platform including o Call Reporting (Volumes, Handle Times, etc.) o Cobrowse reporting o Callback assist o Transfer reporting o Agent level performance o Call recording and screen analysis - strong skillset in Microsoft Excel with the proven ability to use raw data and develop pivot tables, use formulas to cleanse the data, etc. - Prior experience in data visualization and executive level reporting Preferred Qualifications - Advanced Degree in a quantitative discipline, such as Mathematics, Economics, Finance, Statistics, Computer Science, Engineering or related field - Advanced proficiency in SQL, SAS and other data systems - Experience with tools such as Tableau and Qlik for creating data visualizations - Experience in a system analytics andor data warehousing environment qualifications Experience level Experienced Minimum 5 years of experience Education Bachelors skills Genesys Platform SQL SAS Tableau Qlik Equal Opportunity Employer Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Keywords: Randstad Corporate Services, Louisville , Data Reporting Professional - HUMJP000001148, Advertising , Louisville, Kentucky

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