BI Customer Support - Reporting Specialist

Company: TechnologyAdvice
Location: Louisville
Posted on: March 19, 2023

Job Description:

Hi, we're TechnologyAdvice.
At TechnologyAdvice, we pride ourselves on helping B2B tech buyers manage the complexity and risk of the buying process. We are a trusted source of information for tech buyers, delivering advice and facilitating connections between our buyers and the world's leading sellers of business technology.
Headquartered in Nashville, Tennessee, we are a remote-first company with more than 20 digital publications and over 500 global team members in the US, UK, Singapore, Australia, and the Philippines. We're proud to have been repeatedly recognized as one of America's fastest growing private companies by Inc., as well as a Tennessee top workplace. We work hard each day and have fun, too, with monthly virtual events, recreational slack channels, and the occasional costumed dance from our CEO.
All positions are open to remote work unless otherwise specified in the requirements below.
Position Overview
We are looking for a Customer Support - Reporting Specialist to be a part of our Business Intelligence team! You will be our first line support for internal customers responding to requests for data, reports and analysis, reporting feature requests, and help using our self-service reporting. Your goal will be to provide outstanding customer service through accurate and timely resolution to requests, developing processes to efficiently answer common requests, and requesting additional information needed for larger requests.
Employment Level : Entry - Level
Employment Type: Full time
**Reliable internet and laptop required**

What you'll do

• 
  
• Provides Tier 1 support to TA employees for data, reporting, analysis, and dashboard requests.
  
• Maintains a positive, empathetic, and professional attitude toward all users at all times.
  
• Maintains knowledge base to resolve common issues and requests
  
• Manages the ticket service queue by providing expedient and effective resolution of issues meeting our defined SLAs
  
• Knowledge of our data and self-service dashboards in order to answer requests
  
• Troubleshoots common issues with a dashboard, system, or data
  
• Collaborates with colleagues and other departments to drive organizational goals
  
  Who you are
  
  • 
    
  • Experience in a customer support role
    
  • Work during US Central Time business hours
    
  • Proficient in Google applications, specifically Google Sheets and Google Docs
    
  • Experience writing and executing SQL queries
    
  • A calm demeanor and strong desire to please customers
    
  • Outstanding written and verbal communication
    
  • Must be detail-oriented, organized, and have the ability to multitask
    
  • Familiarity with data visualization tools, Tableau experience preferred
    
  • Familiarity with website traffic reporting tools, Google Analytics preferred
    Agile professional who excels in a fast-paced environment and thrives on continuously pivoting strategies to drive business needs forward
    
    **The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The job holder is expected to accept any reasonable alterations that may from time to time be necessary. **
    What we offer you
    Our benefits and programs are designed to make your life better for you and your family..
    
    • 
      
    • Healthcare reimbursement
      
    • Company holidays to include all public holidays plus special holidays declared by the Philippine government
      
    • 14 days annual paid time off
      
    • Service incentive leave
      
    • Special leave for women
      
    • Leave for victims of violence
      
    • Maternity and paternity leave
      
    • Solo parent leave
      
    • Bereavement leave
      
    • Enrollment in Philippine statutory benefits
      
    • Ongoing career development opportunities, mentorship program, and more
      
      #LI-Remote
      
      Work authorization
      Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the Philippines at hire and must maintain authorization to work in the Philippines throughout their employment with our company.
      EOE statement
      We believe that our differences make us stronger, and thus foster a diverse and inclusive culture where people feel safe being themselves. TechnologyAdvice is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.
      
      Pre-employment screening required.

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