Technical Support Advisor I
Company: Electrolux Professional
Location: Louisville
Posted on: April 1, 2026
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Job Description:
Description At Electrolux Professional Group we hire to meet
needs beyond tomorrow UNLOCK YOUR POTENTIAL At Electrolux
Professional Group, we believe potential powers progress. We’re not
searching for perfection—we’re looking for people with the right
mindset. If you're curious, resilient, and ready to grow, you'll
find the space to lead, innovate, and together with us Meet the
needs beyond tomo Responsibilities ESSENTIAL DUTIES AND
RESPONSIBILITES: · Provide technical assistance to customers, sales
teams, and consultants, including troubleshooting, field
installation guidance, start?up support, and equipment
recommendations. · Support manufacturing teams with warranty,
return, and product performance issues. · Provide electrical,
mechanical, and refrigeration assistance when required. · Respond
to customer service inquiries and resolve service?related concerns.
· Coordinate and dispatch service calls. · Review, evaluate, and
process warranty parts and claims within established timelines. ·
Organize and communicate warranty information to support corrective
actions. · Participate in occasional customer visits, which may
require limited travel. · Perform additional duties as assigned by
management Qualifications REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
· Basic computer experience, including spreadsheets and Microsoft
Office programs. · Knowledge of ORACLE ERP is beneficial. ·
Effective written and verbal communication skills. · Strong phone
communication skills, including prompt, courteous, and efficient
service delivery. · Ability to work independently with minimal
supervision. · Strong electrical and mechanical aptitude. ·
Consistent follow?through and attention to detail. · Professional,
approachable, and respectful demeanor. (Language modified for DEI
neutrality.) · Reliable attendance and punctuality. · General
knowledge of the company’s products. · Ability to work effectively
in a collaborative team environment. EDUCATION AND EXPERIENCE: ·
Trade school or factory training related to refrigeration, steam,
or mechanical commercial equipment. · Minimum 2–5 years of
experience troubleshooting refrigeration, steam, or mechanical
commercial equipment. OUR CULTURE IN 4 WORDS Be Customer Obsessed.
Build Trust. Be Bold. Act Sustainably. (We’re building it every day
— and we’d love your help.) WHAT’S IN IT FOR YOU Trust, ownership,
and the opportunity to grow • Be part of a company grounded in
customer focus, sustainability leadership, innovation, and social
impact. We aim to Meet Needs Beyond Tomorrow • The possibility to
work hybrid and build a flexible worklife balance • Be part of an
industry shift that makes a difference — in how people live, cook,
clean, care, and serve • Plus: country-specific perks and benefits
designed to support your well-being.
Keywords: Electrolux Professional, Louisville , Technical Support Advisor I, Engineering , Louisville, Kentucky
