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General Manager

Company: Goodfellas Pizzeria
Location: Louisville
Posted on: June 25, 2022

Job Description:

Goodfellas Pizzeria is a New York Style Pizzeria, providing pizza by the slice and huge New York Style Pies in a fun and exciting atmosphere. Goodfellas strives to provide the best food and drinking experience to each and every guest. Our Pizzerias are an open kitchen concept in a high-volume atmosphere. Are you looking for a high energy, fast paced, rewarding career with growth potential? We are currently seeking an experienced and enthusiastic General Manager to lead our location in its continued success!Job Summary:The General Manager will possess a high level of passion and an entrepreneurial spirit that will inspire their team to perform at its very best. The GM will strive to continually create new realities in leadership, restaurant growth, and profitability, as well as grow professionally with the restaurant. They will create a fun, safe, and challenging work environment that our team members will enjoy growing with. The GM guides by example, demonstrating proficiency in all areas of the restaurant; hosting, serving, running, bartending, bussing.We expect all managers to build and design positive guest experiences as champions of remarkable hospitality. Whether that is through service or individual interactions, it starts with the management and is felt by all. We are here to create memorable experiences and repeat guests!Accountabilities

  • Hire and train restaurant staff
      • Organize and oversee the staff schedules
      • Conduct performance evaluations that are timely and constructive
      • Handle discipline and termination of employees in accordance with restaurant policy
      • Oversee and support financial performance of the restaurant

        • Complete payroll for all store employees
          Operations & Hospitality Responsibilities
          • Demonstrate positivity, enthusiasm, and energy for both service and hospitality
          • Respond efficiently and accurately to customer feedback, positive and negative
          • Act as key advocate for all restaurant elements, including culinary direction, beverage program, and hospitality; Share this knowledge with staff through daily pre-shifts, training, and continued education
          • Regularly review product quality and communicate with vendors
          • Oversee the daily service periods, ensuring steps of service and hospitality, extending to
          • all areas of the restaurant
          • Responsible for monitoring, training, and development of new front of house employees
          • Responsible for correcting and coaching front of house staff on both technical and cultural performance
          • Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement
          • Oversee daily care of physical space using management team as needed
          • Promote the brand in the local community through word-of-mouth and restaurant events
          • Recommend ways to reach a broader audience through marketing initiatives
          • Follow all established policies and procedures, including those for product, hospitality, HR, health, safety, inventory control, and sanitation
          • Follow all established Food Safety, Alcohol Service, Health Code, and cleanliness practicesExpectations
            • Moves with a sense of urgency - set the tone for YOUR shift. Brings a positive attitude & energy to work
            • Owns their shift. Does not leave with things undone or disheveled
            • Must be willing and able to work past scheduled hours in cases of call-ins and unexpected business spikes
            • Know and use the core values to manage and make decisions, inspire others to do the same
            • Communicate effectively with team members on all levels be it via face to face, shifts, meetings
            • Understand the nature of the restaurant business and be able to adapt and show flexibility in order to ensure a successful operation
            • Manages vendor relationships at store level, seeking upper management approval before agreeing to new contractsQualifications & Eligibility
              • Minimum 3 years overall hospitality experience
              • Proven customer service experience as a General Manager or equivalent
              • Excellent listening & communication skills
              • Extended liquor, wine, and beer knowledge
              • Desire to learn and grow
              • Ability to remember and recall ingredients and dishes to inform customers & staff
              • Available to work various shifts, including nights, weekends, and some holidays
              • Walks and stands during the majority of the shift
              • Serv-Safe and iPact certifiedBenefits
                • Paid Time Off
                • Health Insurance
                • Bonus ProgramSchedule
                  • Present on the restaurant floor 5 shifts per week, including mid-shifts/nights/weekends
                  • Available for meetings and development sessionsPhysical Requirements
                    • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
                    • Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
                    • Must be able to lift and carry up to 75 lbs
                    • Standing, walking comfortably for full 8 hours
                    • Must be able to bend, push and pull#IND100

Keywords: Goodfellas Pizzeria, Louisville , General Manager, Executive , Louisville, Kentucky

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