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Housekeeping Manager

Company: Hilton Garden Inn Northeast
Location: Louisville
Posted on: September 24, 2022

Job Description:

Are you a leader? Do you enjoy developing and celebrating others? The beautiful Hilton Garden Inn and Suites - Paddock Shops is Seeking an experienced hospitality professional ready to lead our Housekeeping team. We offer competitive pay based on experience, 401K matching, Health, Dental, Vision, and global hotel room discounts.BASIC PURPOSE: Supervise the daily operations of the housekeeping staff, promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.ORGANIZATIONAL SCOPE: Position supervises daily operations in maintaining the maintenance/sanitation of the guest rooms, public areas, and pool/health club. May supervise the laundry operations. Recommends and implements procedural changes. Monitors inventories and expenses. ESSENTIAL FUNCTIONS:

Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate. Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, LSOPs and SOPs and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services. Respond to guest requests, concerns, and problems to ensure guest satisfaction. Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident-free environment for guests and employees and maintain/ improve guest satisfaction. Log items into the Lost and Found and answer inquiries to maintain controls and ensure guest satisfaction. Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff, and company assets.

Keywords: Hilton Garden Inn Northeast, Louisville , Housekeeping Manager, Executive , Louisville, Kentucky

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