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Director of IT Technical Support

Company: Trilogy Health Services
Location: Louisville
Posted on: January 27, 2023

Job Description:

Come make a difference at Trilogy, a leader in senior-living. We're looking for a dedicated Director of IT Technical Support to join our Home Office Team. Our employees love Trilogy for the stability, meaningful work, and great team! If you're looking to grow your career in a place that cares for and values its employees, Trilogy is where you belong! -The Director of IT Technical Support will report directly to the AVP of Informational Technology and will manage the daily activities of Trilogy IT operations and technical services. The Director is responsible for planning and directing goals and business objectives for Trilogy IT, implementing and maintaining enterprise-wide system hardware and software tools ensuring scalability and compliance, and managing established operating policies to mitigate overall risk. This individual will also oversee the company end-user hardware/software initiatives and ensure customer service objectives are met for all Trilogy entities.

Responsibilities:Directs the day-to-day tasks of Level 1, Level 2.Enforce IT security policies and ensure both Sarbanes-Oxley (SOX) and HIPAA security compliance.Manages relationship with third-party vendors for oversight of IT services, software applications and devices located in the Home Office and campuses.Oversees IT asset management processes and systems for all software and hardware.Ensures IT customer service objectives are met by providing real-time solutions and process improvements. Resolves problems, completes audits, identifies customer service trends, determines systems improvements, and delivers technical support in implementing change. Provides escalation when needed to resolve issues with 3rd party IT vendors.Directs hardware procurement and works with vendors on product pricing levels.Manages large-scale enterprise IT projects and communicates results to senior leaders.Interacts with end-users in a professional and friendly manner.Provides Tier 2 & 3-level user consulting, trouble-shooting and problem-solving support for IT opportunities.Recruits, screens, selects, hires, trains, coaches, counsels, and develops a team of qualified and highly motivated individuals.Conserves resources by adhering to financial stewardship using prudent judgment related to expense(s) incurred by the company.May include travel (up to 20%), including overnight stay as necessary.Qualifications:Bachelor's degree in Information Technology from a four-year college or university or at least 5 years of experience in the field or in a related area or the equivalent combination of education and experience.Five (5) years Information Technology experience. Healthcare, senior living industry or long-term care environment preferred.Previous management of large-scale IT Service Desk required.Project Management experience preferred.Experience with leading teams/projects preferred.Network and infrastructure protocols and tools.Health Care Systems and Health Care Terminology preferred.


Competitive salaries and weekly pay -401(k) Company Match -Mental Health Support Program -Student Loan Repayment and Tuition Reimbursement -Health, vision, dental & life insurance kick in on the first of the month after your start date -HSA/FSA -Monthly Birthday PartiesTeam OutingsAnd so much more! - -You may be thinking, "this is too good to be true" but it's not; with our service standards and core values, you'll find what you have been missing here at Trilogy!

John (502) 829-7857

The best place you've ever belonged. Whether you're looking for a new chapter, a change of pace, or a helping hand, Trilogy is where you can build a more rewarding career. -Flexibility is what you want, and flexibility is what you'll get!At Trilogy, we've embraced the hybrid work schedule. We want you to come into the office because you want to, not because you have to. We offer a hybrid work environment that allows you the convenience of working from home and the flexibility to collaborate with your co-workers in person. We've recently renovated our office space to set up more spaces for collaboration and team building. -Six months of training, orientation, and fun! We believe in setting our employees up for success. That's why when you start at Trilogy, you'll have a six-month orientation that we call our "blue badge" period. Ask as many questions as you want, ask for help when you need it, and rest assured that Trilogy will support you!

Careers close to home and your heart.Since our founding in 1997, we've been making long-term care better for our residents and more rewarding for our team members. We're a Fortune Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor's Top 100 Best Companies to Work. If you're looking for a place that embraces you for who you are, helps you achieve your full potential, and makes working hard feel less like hard work, then look no further than Trilogy. -We're a proud equal opportunity employer. If you're passionate about providing great care for our residents and creating a meaningful career at the same time, we'd love to meet you regardless of your background. We're a diverse team serving diverse communities.

Keywords: Trilogy Health Services, Louisville , Director of IT Technical Support, Executive , Louisville, Kentucky

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