Account Manager

Company: United Tote Company
Location: Louisville
Posted on: May 28, 2023

Job Description:

Job Summary:
United Tote is a leading B2B technology and service provider for the pari-mutuel gaming industry, backed by the integrity and tradition of Churchill Downs, home of the world-famous Kentucky Derby. The Account Manager acts as a client advocate and works with internal departments to ensure client needs are understood and satisfied. This role is customer focused and builds and maintains a positive and trusting relationship between United Tote and our customers.
Essential Functions:

• Build long-term trusting relationships with assigned customers.
• Partners, collaborates and coordinates with internal departments to facilitate client need fulfillment, may act as a project manager in some instances.
• Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Schedule, manage, coordinate and host regularly scheduled client meetings and events including the preparation and follow up on behalf of the client.
• Keep accurate records pertaining to the assigned customer account(s).
• Collect, analyze and distribute/communicate data to internal teams to educate them on the customer behavior.
• Communicate clearly the progress of initiatives to internal and external stakeholders.
• Ensures service levels and billing aligns with documented contractual commitments.
• All other duties as assigned Supervisory Responsibilities:
  None
  Requirements:
  Required
  • Bachelor's Degree
  • 5-10+ years of demonstrated career progression and experience in directing and managing business operations and business resources; preferably in pari-mutuel wagering and racing operations; or equivalent combination of education and experience
  • Detail oriented, organized and diligent.
  • High level of integrity and professionalism
  • Proven ability to plan and manage projects and tasks
  • Proven ability to influence and build strong relationships with internal teams who do not report directly to this role
  • Strong communication skills with multiple levels within an organization.
  • Ability to travel up to 25% of the time, includes international travel
  • Weekend availability during large event Preferred
    • B2B Software as a Service experience strongly preferred
    • Project Management Training, CAPM or PMP
    • Process Improvement Training
      Physical Demands:
      The following physical and mental demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
      
      • While performing the duties of this job, the employee is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
      • Specific vision abilities required by this job include close vision, color vision, color differentiation, peripheral vision, depth perception, and ability to adjust focus.
      • This position requires the ability to work effectively as part of a team; and concentrate on a variety of details when faced with interruptions and changing work priorities.
      • The mental demands are representative of those that must be met by an employee to successfully perform the essential functions, as described above, including but not limited to: demonstrated ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions; interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
      • The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment.
      • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: United Tote Company, Louisville , Account Manager, Executive , Louisville, Kentucky