Retail Store Manager
Company: CVS Pharmacy
Location: Crestwood
Posted on: May 28, 2023
|
|
Job Description:
Job DescriptionGeneral Summary: The Store Manager In Training
(SMIT) job is the first step in the CVS/pharmacy Retail Management
Development Program, and is a short-term role (not to exceed 24
months) that provides both work assignments and training
opportunities to prepare SMITs to be promoted into a Store Manager
role. From the date of entry into the CVS/pharmacy Retail
Management Development program as an SMIT, it may be possible to
progress to a Store Manager position within 12 weeks-24 months,
depending on the prior experience and performance of the SMIT, and
then to field management and/or executive opportunities in 3-5
years.A SMIT is a member of the Store Management team, and as such,
fulfills the company purpose of helping people on their path to
better health by driving store execution and performance while
building consumer loyalty to CVS/pharmacy through a focus on
excellent customer service. Under the supervision of the Store
Manager, the SMIT will maintain an engaged, productive store team
through strong leadership, demonstrating initiative and leading by
example.The SMIT is responsible for supporting the Store Manager in
the total leadership and strategic operation of a CVS/pharmacy
store including: Overall store management, supervision, and policy
implementation Sales and inventory management Employee staffing,
training, and development Financial management Customer service
leadershipThe Store Management team receives support from their
individual store team, but other support and direction come from
regional field management, call centers, distribution centers, and
Customer Support Center addition to day-to-day management
responsibilities, SMITs are also responsible for completing
operations and management skills training, and learning about key
aspects of the business and CVS/pharmacy culture, in order to
prepare for promotion to a Store Manager position. This extensive
training course is designed to provide a strong foundation to
prepare a SMIT to be able to assume supervisory duties and
operational control of a store immediately upon promotion into a
Store Manager position. SMITs must maintain satisfactory
performance and must demonstrate consistent progression through the
training program in order to remain in the role and be considered
for Store Manager openings. No SMIT may remain in role for longer
than 24 months.Selection for the SMIT position does not guarantee
promotion into a Store Manager position. Whether and when an SMIT
is actually promoted to Store Manager is dependent on a variety of
factors, including but not limited to performance and availability
of Store Manager openings.Essential Functions:1. Management Lead
others and work effectively with store crews Supervise, assign and
direct activities of the store's crew Effectively communicate
information to store crew and supervisors in an open and timely
manner Support Store Manager with actions plans for operational and
service improvement2. Customer Service Assist customers with their
questions, problems and complaints Promote CVS customer service
culture (greet, offer help, and thank) Provide colleagues
personalized customer service feedback and coaching (E.g., myImpact
coaching; myCustomer feedback; personal observations) Handle all
customer relations issues in accordance with company policy Promote
a positive shopping experience for all customers Maintain
customer/patient confidentiality3. Merchandising/Presentation Price
merchandise Stock shelves Reset departments following POGs adapting
them to a particular store Organize and execute the display and
signing of weekly, major promotional and seasonal merchandise
Organize and execute the display and maintenance of off-shelf
merchandise4. Loss Prevention Control use of register keys,
securing door keys, alarm codes, and safecombinations Execute
locking of safe and security doors and setting of alarms when
closing the store Complete random cash verifications; journal tape
checks; analyze Cashier Analysis Report Identify and react to
shoplifters and apprehend to secure company assets and process
shoplifters accordingly Protect store assets Administer, monitor,
and react to Internal Loss Prevention programs and systems:
employee bag checks; lockers secured; receipts for purchases
Maintain and react to Electronic Article Surveillance system Ensure
price accuracy, using POS Price Accuracy Report and in-store price
audits5. Operations Respond to MIS Review electronic journal
Access, input, retrieve and analyze information from the computer
Order regular and promotional merchandise, maintaining appropriate
inventory levels using the Telxon machine Maintain an organized
office and backroom Work reserve stock Oversee and execute the
preparation of the daily cash report and weekly summary Develop
sales/hours forecasts Load and unload deliveries Lift 35 pound
trays/cases to a height of 4 feet Move trays/cases from one
location to another Verify and document billing of merchandise
(check-in merchandise) Execute and document merchandise returns and
inter-store transfers Operate a cash register - including: cash,
check and charge transactions Bagging merchandise Execute and
document: Cash/check pulls; deposits; returned check payments;
check acceptance;refunds; voids; discounts; cashier verifications;
rain-checks; signing crew members on/off; taking closing readings
Deliver deposits and secure change from the bank maintain a
balanced imprest fund Schedule daily, weekly activities; prepare
weekly work schedules based on store's budgeted hours Finalize
weekly payroll Ensure compliance with all company policies and
procedures and federal and state laws Prepare, complete and
distribute reports and records: paid out summary; key rec's
(accounts payable); MU/MD; customer cash discrepancy; returnable
merchandise; accident reports; various other surveys as requested
Open/close store Conduct a walk through of the store and establish
a prioritized list of tasks Answer telephone Identify and react to
in-store repairs Execute payment of outside vendors as
appropriate6. Human Resources Train, develop, and evaluate crew
members and supervisors Execute all necessary documentation for
H.R.I.S. administration: hiring kits; staff enrollment forms,
changes of status forms for all store personnel Conduct performance
appraisals for all directly assigned personnel Ensure on-the-job
safety of all employees and treatment for employee injuries
sustained on the job Coach and execute counseling discussions with
store employees Maintain a work place free from discrimination and
harassment7. Financial Reporting/Administration Analyze operating
reports/documents and make recommendations on how to improve store
performance and implement plans Prepare the store for a physical
inventoryDisclaimer:The above information on this description has
been designed to indicate the general nature and level of work
performed by employees within this classification. It is not
designed to contain or be interpreted as a comprehensive
invenRequired Qualifications" Willingness to accept promotion into
a CVS/pharmacy Store Manager position if promotion is offered"
Ability to transfer to other CVS/pharmacy stores located within the
same District" Ability to work a full-time flexible schedule,
including some early morning, overnight and weekend shifts, to work
overtime as needed, and to respond to urgent issues at the store
when they arisePreferred Qualifications" 5 + years of retail
management experience, or experience as a CVS Supervisor" Ability
to transfer to other CVS/pharmacy locations outside of the same
DistrictEducation" A high school diploma or GED is required.- A
four year college degree is preferred, or relevant work experience
may be considered in lieu of a college degree.Business
OverviewBring your heart to CVS HealthEvery one of us at CVS Health
shares a single, clear purpose: Bringing our heart to every moment
of your health. This purpose guides our commitment to deliver
enhanced human-centric health care for a rapidly changing world.
Anchored in our brand - with heart at its center - our purpose
sends a personal message that how we deliver our services is just
as important as what we deliver.Our Heart At Work Behaviors support
this purpose. We want everyone who works at CVS Health to feel
empowered by the role they play in transforming our culture and
accelerating our ability to innovate and deliver solutions to make
health care more personal, convenient and affordable. We strive to
promote and sustain a culture of diversity, inclusion and belonging
every day. CVS Health is an affirmative action employer, and is an
equal opportunity employer, as are the physician-owned businesses
for which CVS Health provides management services. We do not
discriminate in recruiting, hiring, promotion, or any other
personnel action based on race, ethnicity, color, national origin,
sex/gender, sexual orientation, gender identity or expression,
religion, age, disability, protected veteran status, or any other
characteristic protected by applicable federal, state, or local
law.
Keywords: CVS Pharmacy, Louisville , Retail Store Manager, Executive , Crestwood, Kentucky
Click
here to apply!
|