Director, ATM Support
Company: Balance Innovations
Location: Louisville
Posted on: May 28, 2023
Job Description:
PAI offers ATM portfolio management services second to none. Our
mission is to make the management of ATMs easy and efficient, and
by extension, the access to cash for consumers reliable and within
an arm's reach. PAI delivers tools and services for ATM portfolio
owners & operators-retailers, financial institutions, and
independent operators/ISOs. The combination of our proprietary
portfolio management tools with the services of our Vantage
business delivers value in the form of increased performance at
significantly lower unit costs. Job TitleDirector, ATM SupportJob
Description GENERAL SUMMARY : - PAI is looking to hire a Director,
ATM Support to support customers in our Small Retail Placement line
of business. The candidate would be responsible lead a customer
focused team to provide onboarding and customer support. The
successful Candidate will provide direction on daily tasks and
assignments, monitor the team's efforts, and hold the team
accountable for results. This individual must possess a positive
can-do attitude, demonstrate enthusiasm for customers, solve
problems, multi-task, and engage owner/operators in the process
when necessary. The person will operate in a fast-paced, dynamic,
and challenging environment and they must be passionate, accepting
of a changing environment and constantly looking to influence the
future outlook of the company. ESSENTIAL DUTIES AND TASKS:
- Partner with Sales teams to support a timeline on installations
based on sales priorities and workload
- Lead onboarding and installations in the SRP line of
business.
- Review existing processes for continuous improvement and
proactively collaborate with internal departments and outside
vendors to improve efficiency and quality of installations
- Develop process improvements and refine procedures regarding
on-boarding and installations
- Monitor onboarding tasks closely to meet customer's timelines,
ensuring customer and stakeholder communication
- Lead and develop a team dedicated to supporting all aspects of
onboarding and customer serviceKNOWLEDGE, SKILLS & ABILITIES:The
competencies required for success in the PAI Project Manager role
include:
- Customer Focus - Is dedicated to meeting the expectations and
requirements of internal and external customers; gets first-hand
customer information and uses it for improvements in products and
services; acts with customers in mind; establishes and maintains
effective relationships with customers and gains their trust and
respect
- Planning - Accurately scopes out length and difficulty of tasks
and projects; sets objectives and goals; breaks down work into the
process steps; develops schedules and task/people assignments;
anticipates and adjusts for problems and roadblocks; measures
performance against goals; evaluates results.
- Composure - Is cool under pressure; does not become defensive
or irritated when times are tough; is considered mature; can be
counted on to hold things together during tough times; can handle
stress; is not knocked off balance by the unexpected; doesn't show
frustration when resisted or blocked; is a settling influence in a
crisis
- Delegation - Clearly and comfortably delegates both routine and
important tasks and decisions; broadly shares both responsibility
and accountability; tends to trust people to perform; lets direct
reports and others finish their own work; lays out work in a
well-planned and organized manner; maintains two-way dialogue with
others on work and results; brings out the best in people; is a
clear communicator.
- Developing Direct Reports and Others - Provides challenging and
stretching tasks and assignments; holds frequent development
discussions; is aware of each person's career goals; constructs
compelling development plans and executes them; pushes people to
accept developmental moves; will take on those who need help and
further development; cooperates with the developmental system in
the organization; is a people builder.
- Learning on the Fly - Learns quickly when facing new problems;
a relentless and versatile learner; open to change; analyzes both
successes and failures for clues to improvement; experiments and
will try anything to find solutions; enjoys the challenge of
unfamiliar tasks; quickly grasps the essence and the underlying
structure of anything; ability to multi-task
- Problem Solving - Uses rigorous logic and methods to solve
difficult problems with effective solutions; probes all fruitful
sources for answers; can see hidden problems; is excellent at
honest analysis; looks beyond the obvious and doesn't stop at the
first answers
- Timely Decision Making - Makes decisions in a timely manner,
sometimes with incomplete information and under tight deadlines and
pressure; able to make a quick decision.
- Time Management - Uses his/her time effectively and
efficiently; values time; concentrates his/her efforts on the more
important priorities; gets more done in less time than others; can
attend to a broader range of activitiesMINIMUM QUALIFICATIONS:
- 3-5 years' experience in a similar B2B role, ideally with
experience dealing with this customer segment in a service
industry
- 3 years of experience managing a team
- Demonstrated competency in dealing with independent
organizations and working closely with the owner/operators is a
plus
- Experience with complex process and project management
- Travel will be required - estimated between 25-50%
- Must be self-sufficient and can learn new tasks with minimal
training and assistance
- Highly ambitious, willing to take on new tasks with little to
no direction
- Outstanding organizational and multi-tasking skills are
required. There are many different tasks which may need attention
all at once, and prioritization is essential in order to accomplish
a positive outcomeCOMPUTER / APPLICATIONS SKILLS:
- Proficient in Microsoft Suite to include Outlook, Word and
Excel is required
- Strong working knowledge / understanding of Microsoft Excel is
required
- Ability to learn software applications quickly
- Experience with PAI Reports is a plusWORKING CONDITIONS:This
work is performed in a business office setting. The working
environment can be distracting due to noise. Must be an excellent
listener. Constant moving (up/down/around the office area) to
address questions and provide coaching. Continuous looking at a
computer screen. Daily contact with management and with co-workers.
Work can be stressful and requires a calm, patient demeanor.
Lifting of 50 pounds or less, which can be accommodated.SUPERVISORY
/ MANAGEMENT DUTIES:The employee is responsible for supervising
other positions.A combination of education, training, and
experience may be substituted when competency in the role is
demonstrated. Successful performance on pre-employment tests may be
required. Position requires successfully passing a drug test prior
to hire and upon any accident / incident or discharge of firearm
while on duty.Reasonable accommodations may be made to those who
are able to perform the essential duties of the job.The candidate
must be able to maintain complete confidentiality of any
information he/she encounters.PAI provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws. This policy applies to
all terms and conditions of employment, including recruiting,
hiring, placement, promotion, termination, layoff, recall, and
transfer, leaves of absence, compensation and training.The company
reserves the right to revise and alter this job description as
needed. About PAI Every employee in our organization has a specific
role to play in the delivery of services to our customers and we
empower our employees to do what it takes to meet the needs of the
customer. Employees have the opportunity to work on a variety of
projects and teams, including newly developing products and
services, and be at the forefront of the industry. Working at PAI
includes having meaningful work, a talented group of peers to
partner with and learn from, and a culture that supports
development, growth and a bit of fun!
- What's Next? - Thank you for considering PAI, a subsidiary of
Brink's, as your next employer. To be considered for this position,
you must complete the entire application process, which includes
answering all prescreening questions and providing your eSignature.
Upon completion of the application process, you will receive an
email confirming that we have received your application. We will
review all candidates and notify you of your status should we deem
you fit for a job. Thank you again for your interest in a career at
PAI. Like our Facebook and Instagram page or follow us on Twitter.
PAI/Brink's is an equal opportunity/affirmative action employer and
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability status, marital status, protected veteran status, sexual
orientation, gender identity, genetic information or history or any
other characteristic protected by law. PAI/Brink's is also
committed to providing a drug free workplace. We are an Equal
Opportunity Employer and do not discriminate against any employee
or applicant for employment because of race, color, sex, age,
national origin, religion, sexual orientation, gender identity,
status as a veteran, and basis of disability or any other federal,
state or local protected class. About Us Come join a team where you
can learn and grow! PAI/Brink's is an equal opportunity employer
and is fully committed to providing unimpeded access to the
application/hiring process for all qualified applicants. -
If you are in need of reasonable accommodation with regard to
access or completion of this or any stage of the PAI's
application/hiring process please contact michelle.bell@gopai.com
-for assistance.
Keywords: Balance Innovations, Louisville , Director, ATM Support, Executive , Louisville, Kentucky
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