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Director, ATM Support

Company: Balance Innovations
Location: Louisville
Posted on: May 28, 2023

Job Description:

PAI offers ATM portfolio management services second to none. Our mission is to make the management of ATMs easy and efficient, and by extension, the access to cash for consumers reliable and within an arm's reach. PAI delivers tools and services for ATM portfolio owners & operators-retailers, financial institutions, and independent operators/ISOs. The combination of our proprietary portfolio management tools with the services of our Vantage business delivers value in the form of increased performance at significantly lower unit costs. Job TitleDirector, ATM SupportJob Description GENERAL SUMMARY : - PAI is looking to hire a Director, ATM Support to support customers in our Small Retail Placement line of business. The candidate would be responsible lead a customer focused team to provide onboarding and customer support. The successful Candidate will provide direction on daily tasks and assignments, monitor the team's efforts, and hold the team accountable for results. This individual must possess a positive can-do attitude, demonstrate enthusiasm for customers, solve problems, multi-task, and engage owner/operators in the process when necessary. The person will operate in a fast-paced, dynamic, and challenging environment and they must be passionate, accepting of a changing environment and constantly looking to influence the future outlook of the company. ESSENTIAL DUTIES AND TASKS:

  • Partner with Sales teams to support a timeline on installations based on sales priorities and workload
  • Lead onboarding and installations in the SRP line of business.
  • Review existing processes for continuous improvement and proactively collaborate with internal departments and outside vendors to improve efficiency and quality of installations
  • Develop process improvements and refine procedures regarding on-boarding and installations
  • Monitor onboarding tasks closely to meet customer's timelines, ensuring customer and stakeholder communication
  • Lead and develop a team dedicated to supporting all aspects of onboarding and customer serviceKNOWLEDGE, SKILLS & ABILITIES:The competencies required for success in the PAI Project Manager role include:
    • Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect
    • Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
    • Composure - Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
    • Delegation - Clearly and comfortably delegates both routine and important tasks and decisions; broadly shares both responsibility and accountability; tends to trust people to perform; lets direct reports and others finish their own work; lays out work in a well-planned and organized manner; maintains two-way dialogue with others on work and results; brings out the best in people; is a clear communicator.
    • Developing Direct Reports and Others - Provides challenging and stretching tasks and assignments; holds frequent development discussions; is aware of each person's career goals; constructs compelling development plans and executes them; pushes people to accept developmental moves; will take on those who need help and further development; cooperates with the developmental system in the organization; is a people builder.
    • Learning on the Fly - Learns quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments and will try anything to find solutions; enjoys the challenge of unfamiliar tasks; quickly grasps the essence and the underlying structure of anything; ability to multi-task
    • Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers
    • Timely Decision Making - Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
    • Time Management - Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time than others; can attend to a broader range of activitiesMINIMUM QUALIFICATIONS:
      • 3-5 years' experience in a similar B2B role, ideally with experience dealing with this customer segment in a service industry
      • 3 years of experience managing a team
      • Demonstrated competency in dealing with independent organizations and working closely with the owner/operators is a plus
      • Experience with complex process and project management
      • Travel will be required - estimated between 25-50%
      • Must be self-sufficient and can learn new tasks with minimal training and assistance
      • Highly ambitious, willing to take on new tasks with little to no direction
      • Outstanding organizational and multi-tasking skills are required. There are many different tasks which may need attention all at once, and prioritization is essential in order to accomplish a positive outcomeCOMPUTER / APPLICATIONS SKILLS:
        • Proficient in Microsoft Suite to include Outlook, Word and Excel is required
        • Strong working knowledge / understanding of Microsoft Excel is required
        • Ability to learn software applications quickly
        • Experience with PAI Reports is a plusWORKING CONDITIONS:This work is performed in a business office setting. The working environment can be distracting due to noise. Must be an excellent listener. Constant moving (up/down/around the office area) to address questions and provide coaching. Continuous looking at a computer screen. Daily contact with management and with co-workers. Work can be stressful and requires a calm, patient demeanor. Lifting of 50 pounds or less, which can be accommodated.SUPERVISORY / MANAGEMENT DUTIES:The employee is responsible for supervising other positions.A combination of education, training, and experience may be substituted when competency in the role is demonstrated. Successful performance on pre-employment tests may be required. Position requires successfully passing a drug test prior to hire and upon any accident / incident or discharge of firearm while on duty.Reasonable accommodations may be made to those who are able to perform the essential duties of the job.The candidate must be able to maintain complete confidentiality of any information he/she encounters.PAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.The company reserves the right to revise and alter this job description as needed. About PAI Every employee in our organization has a specific role to play in the delivery of services to our customers and we empower our employees to do what it takes to meet the needs of the customer. Employees have the opportunity to work on a variety of projects and teams, including newly developing products and services, and be at the forefront of the industry. Working at PAI includes having meaningful work, a talented group of peers to partner with and learn from, and a culture that supports development, growth and a bit of fun!
          - What's Next? - Thank you for considering PAI, a subsidiary of Brink's, as your next employer. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature. Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at PAI. Like our Facebook and Instagram page or follow us on Twitter. PAI/Brink's is an equal opportunity/affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information or history or any other characteristic protected by law. PAI/Brink's is also committed to providing a drug free workplace. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. About Us Come join a team where you can learn and grow! PAI/Brink's is an equal opportunity employer and is fully committed to providing unimpeded access to the application/hiring process for all qualified applicants. -
          If you are in need of reasonable accommodation with regard to access or completion of this or any stage of the PAI's application/hiring process please contact michelle.bell@gopai.com -for assistance.

Keywords: Balance Innovations, Louisville , Director, ATM Support, Executive , Louisville, Kentucky

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