Hospitality Director

Company: Puttshack USA Inc
Location: Louisville
Posted on: September 15, 2023

Job Description:

Hospitality Director
Puttshack Louisville
Who we are:
Puttshack is the world's only upscale, tech-infused mini golf experience joined with an elevated food and beverage experience. Puttshack leans on its ground-breaking technology to elevate the game while also serving globally inspired food selections from our scratch kitchens complimented with craft cocktails inside a dynamic one-of a kind environment. The Puttshack experience is all about having fun - and doing something fun - together.
Our Purpose: To bring everyone in to play.
Our Vision: To be the universal answer to the question 'Where should we get together?'
Our Mission: To create lasting memories for people of all generations through a shared, world-class entertainment and food and beverage experience.
Our Values:
Bring your 'A' game. We strive for excellence in everything we do.
Lead the Way Our associates embrace and are inspired by change.
Own the Fun We revel in our guests' enjoyment.
Care Deeply - We take great care of our guests, our associates and the communities we call home.
What you will do:
Puttshack is looking to attract a diverse team of fun hospitality associates who care deeply about creating an elevated, one-of-a-kind guest experience. The Hospitality Director is responsible for leading a passionate team of associates who are energetic, engaging and Own the Fun every day and every shift. You will Lead the Way with effective hiring, training and development of associates to deliver a world-class entertainment and food and beverage experience for our guests. You will create this environment through your actions motivating a team and delivering consistency, flawless service and exceeding expectations. You will champion Puttshack standards and procedures, maximize financial performance and exceed guest expectations with every visit.
If you want to be a part of something really special and join the hottest concept in the social entertainment space and understand how to get results with and through people using meaningful conversation, respectful feedback and empathy, we want to talk with you.
Reports to:
Director of Operations
What you'll do:
"Bring your 'A' Game" each and everyday
Champion and live the Puttshack Core Values
Maintain a safe physical and emotional working environment for our associates
Motivate associates with hands-on coaching and teaching.
Create and manage associate schedules using weekly and daily forecasts.
Drive Associate engagement and hospitality.
Create safe operational standards for both Guests and Associates
Leverage business and trends to drive performance and to maximize returns
Use data and software to effectively manage COGS and labor to budgeted plan.
Who you are:
Ability to prioritize tasks and manage time
Excellent communication, time management, and organization skills
Ability to go above and beyond, demonstrating meaningful care in everything you do
Strong level of emotional intelligence and overall self-awareness
What you will need:
5+ years as a Senior Food and Beverage or Entertainment Manager ($6MM+ annual revenue).
P&L experience
Experience with Food and Beverage management platforms
Comfortable using a variety of software platforms for scheduling, ordering, inventory, and venue management.
Effectively manage and engage team of 150+ hourly associates.
Ability to collaborate with team of experienced food and be'on a daily basis to achieve results.
Flexibility to work varied shifts, including evenings, weekends, and holidays.
Ability to stand and walk for long periods of time including maneuvering up and down stairs.
Ability to thrive in a vibrant, exciting environment with music, lights and technology activations.
Ability to lift 50 pounds
Ability to obtain required licenses and certifications for your location
Ability to pass a criminal background check.
What's in it for you:
Competitive base salary
Paid PTO
401K
Access to company sponsored health insurance: medical, dental, vision, FSA
50% off Food & non-alcoholic Beverages for you and your group (up to 5 people)
Complimentary Mini Golf
Paid Parental Leave
At the intersection of entertainment and hospitality, Puttshack is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information, and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Puttshack also takes steps to prevent retaliation and create a respectful, equitable, and inclusive environment for our Associates, Guests, and Vendors.

Keywords: Puttshack USA Inc, Louisville , Hospitality Director, Executive , Louisville, Kentucky