Customer Service Manager
Company: Dawn Foods
Location: Louisville
Posted on: April 17, 2024
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Job Description:
Dawn Foods is a global leader in bakery manufacturing and
ingredients distribution. As the partner of choice for inspiring
bakery success, we helpcustomers grow their business through
meaningful partnerships, research-driven insights and innovations,
and products and expertise they can depend on. As a family-owned
company, our commitments to our people, products, customers, and
corporate values, are all part of our recipe for success.Why work
for Dawn Foods?PEOPLE. PRODUCTS.CUSTOMERS.Why should you apply? We
invest in you! Industry-leading health insurance on Day 1!
Competitive Pay 401(K) + company match 10 Paid Company Holidays
Paid Time Off
Professional training Family-owned business over 100 years in
service An opportunity for career advancement, working as part of
an empowering workforce.Job Purpose and OverviewThe Customer
Success Managerwill lead the Customer Service and Distribution
Specialists teams in both Louisville and Kansas City, providing
support and service excellence to all customers internal and
external. They will manage the daily operations of these teams
while meeting all standards of excellence on KPI s, SOP Compliance
all while maintaining Best in Class service.Hybrid:Candidate must
be local to the Louisville DC to be considered for this role.The
Customer Success Manageris expected to work on-site at the
Louisville distribution center for a minimum of 3 days per week,
with travel required to the Kansas City DC quarterly.What will you
do as a Customer Success Managerat Dawn Foods? Ensure satisfactory
resolutions on customer concerns and inquiries. Responsible for
Daily Order Management within the Region. Develop and maintain
effective customer relationships, both internal and external.
Achieve key metrics and performance indicators of Customer Success.
Monitor and review to ensure teams are meeting their targets.
Support direct reports through scheduled onsite visits and
regularly scheduled team and 1:1 meetings through Microsoft Teams;
Schedule and travel to each Market quarterly at minimum to support
remote team (if applicable).Need to be onsite at
home
location 50%+ of time. Drive Team Member development and pathways
for future career opportunities and retention. Recruit, develop,
coach and mentor their teams to foster an environment where they
can excel in to produce a
Best in Class
customer experience. Participate/Engage as supporting member of
Leadership within the designated Distribution Market Center/s.
Collaborate with cross functional teams in both Commercial, Digital
and Supply Chain to ensure highest customer experience is being
met. Support Customer Success Operations in implementing processes
to drive continuous improvement and consistency. Ensure team
utilization and compliance of technology to support internal and
external customer activities. Oversee all OnBase AP routing,
deposit process, credit memo processing, monthly accrual, and all
administrative responsibilities locally and regionally. Timekeeping
support and compliance utilizing ADP Time Workforce Manager.
Maintain/schedule Time Off requests to ensure adequate
coverage.What Does It Take to be a Customer Success Managerat Dawn
Foods? Below are the minimum qualifications to be a fit for this
job.
High School Diploma or GED is required. Bachelor s degree or 5
years of relevant work experience (Customer Service, Admin,
Order-to-Cash process, or Operations) in lieu of a degree. Bachelor
s degree preferred. Experience in a distribution environment, food
service preferred. Knowledge or experience utilizing:
SAP
required.
OnBase
CRM tool (Salesforce)
Payroll Software
Experience managing conflict in an effective manner that shows an
ability to manage expectations of Sales / Customers / Business.
Effectively communicate while exercising elevated level of
professionalism, confidentiality, and discretion. Balance the
customer s needs along with business
goals to develop and execute appropriate correction action
plans.Physical Demands & Work EnvironmentThe physical demands
described here are representative of those that must be met by a
Team Member to successfully perform the essential functions of this
job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. Ability to work in
professional office environment, or effectively work from home.
Will be expected to work onsite at a minimum of 50% of the time
with minimal travel. The employee must regularly lift and/or move
up to 25 pounds and frequently lift and/or move 25 pounds.
Note: The level of physical effort may vary from site to site and
in some cases be greater or lesser than documented here. Note: The
level of physical effort may vary from site to site and in some
cases be greater or lesser than documented here.If this sounds like
the opportunity that you have been looking for, please click
"Apply. About our BenefitsDawn is proud to employ the top talent in
the baking industry, and we reward our people with comprehensive
health and well-being coverage, competitive compensation packages,
and award-winning benefit offerings. We also help protect your
future financial health with a generous 401(k) matching program
that provides additional retirement funds and many tools and
resources on financial wellness. Dawn encourages professional
growth through tuition assistance and educational programs, and we
are always searching for ways to improve our industry-leading
services and benefits.Compensation Range:$74,590- $116,360 with
bonus incentive#LI-Hybrid#LI-IT1An Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, age, sex, national origin,
disability, pregnancy, sexual orientation, gender identity/gender
expression, citizenship status, military or veteran status, genetic
information or any other status or condition that is protected by
applicable law.Requisition ID: 35428
Keywords: Dawn Foods, Louisville , Customer Service Manager, Executive , Louisville, Kentucky
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