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Director Information Technology

Company: West Corporation
Location: Louisville
Posted on: May 19, 2019

Job Description:

West?s Global Technical Services Carrier Management group is seeking an experienced Director Information Technology.? The Carrier Management group has responsibility for contracts, procures and manages all of the telco related Carrier services for West?s lines of business enterprise wide. The incumbent will be innovative, have a proven record of creating strategies leading to successful execution of projects, thrive and have a passion to drive innovation in an ever changing environment. This team is tightly aligned and has responsibility for all Carrier related services (contracts, purchasing, vendor management and escalations). Additional core duties:

  • Manage and guide a team of 6-10 experienced telecom professionals
  • Assist with development and implementation of strategic plans in order to proactively enhance our ability to meet the future technological needs of the Company
  • Keep up-to-date on industry trends and methodologies for incorporation into the Company's platform
  • Evaluate, plan, and incorporate the use of new technology and methods which will advance efficiency and effectiveness of professional or technical services
  • Serve in an ongoing partnership with end-users, providing consultative advice on technical or business needs
  • Place the highest priority on ensuring that the activities of assigned staff meet the timelines and quality needs of the end-user while adhering to established policies and procedures
  • Coach, develop, and mentor subordinates to achieve quality performance while continuing to develop personal management skill necessary to lead staff and handle unique management challenges
  • Provide consultative advice to clients and client teams regarding Carrier Management issues
  • Direct the activities of providing full-spectrum professional services to clients??Education:
    • Bachelor?s degree from an accredited college or university in Computer Science, MIS, Engineering or related field
    • Equivalent work experience may be substituted for educational requirements.Experience:
      • Minimum of 5 years of experience with Telecom Engineering and/or Information Technology/Carrier Management preferred in a global multi-location environment
      • Minimum 3 years? supervisory experience required
      • Telecommunications expertise with contracts and sourcing
      • Knowledge of TDM and IP Circuit Provisioning (end to end)
      • Familiarity with global transport circuits
      • Service Now and provisioning management systems
      • MS Office Suite.
      • Expert communication skills (verbal and written)West is connecting people and ideas.? We are delivering on their potential. We are improving the way we work and live. At West, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network ? based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.?We Connect.? We Deliver.? We are WEST. Applications will be accepted through 5/20/2019 Equal Opportunity Employer/Veterans/Disabled Don?t forget to join our online community and ?Like? West Careers on Facebook to receive updates about exciting opportunities and network with other West employees. ?

Keywords: West Corporation, Louisville , Director Information Technology, Executive , Louisville, Kentucky

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