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Client Engagement Manager

Company: Certilytics
Location: Louisville
Posted on: August 16, 2019

Job Description:

Client Engagement Manager Category Information Technology Job Location Remote Tracking Code -1 Position Type Full-Time/Regular Certilytics offers a suite of innovative analytic solutions including Big Data Services, Total Population Health Management, Financial Risk Intelligence and Customized Prediction Models. These solutions are configured upon our open source Hadoop Platform, with the underlying philosophy of providing analytics as a service and moving beyond predictions to deliver actionable intelligence. Our team represents a dynamic infusion of multidiscipline which includes actuarial, data and behavioral scientists, IT engineers, software developers, nurse clinicians, as well as experts in public health and the health insurance industry. Certilytics has extensive experience working with a diverse set of customers including large self-insured employers, health plans, pharmacy benefit managers, government programs, care management companies and health systems. These relationships with various data providers and customers allows for rapid data ingestion, validation and enrichment as well as streamlined delivery of analytic dashboards, outputs and visualizations to our customers. Our unique approach allows for the development of the most accurate financial, clinical and behavioral models in the industry. This role is the point of accountability for driving value to our clients. Success will be achieved by serving as an effective intermediary between the client and internal operations, product design, and product management teams. You will be responsible for maintaining clear communication on customer overall strategy, identifying and prioritizing client issues, tracking action items, and ensuring the timely delivery of our analytic solutions to exceed client expectations. This is a client facing position requiring a blend of consulting, technical knowledge, and creativity. A deep understanding of Health Plans and Pharmacy Benefit Management is a must. Actuarial background is preferred but not required. The role will provide the opportunity to manage the full life-cycle of a product solution from identifying potential client needs and offering solutions, to implementing the product resolution and monitoring results. This role will require a thorough understanding of the Certilytics product line-up, and how each product can meet current client and/or market needs, or be adapted to meet client/market needs. An ability to explain complex material to both technical and non-technical audiences is vital. The ideal candidate will have a strong background in the following areas: Healthcare & Pharmacy Benefit Management Consulting and client/account management Strong quantitative and analytical skills Proven ability to multi-task, manage multiple priorities, meet deadlines Detailed knowledge of claims data Required Skills Experience: Minimum 5 years direct experience with healthcare plans and/or pharmacy benefit management Minimum 3 years direct client relationship experience Actuarial exam progress or credentials preferred but not required Bachelor's degree in mathematics, economics, or IT preferred Highest quality written and verbal communication skills (must have Ability to work with both external and internal customers Self-motivated, proactive self-starter with the ability to handle multiple complex assignments. rec:it Category: Customer Service , Keywords: Customer Service Manager

Keywords: Certilytics, Louisville , Client Engagement Manager, Executive , Louisville, Kentucky

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