Pharmacy Care Coordinator

Company: AmerisourceBergen
Location: Louisville
Posted on: October 15, 2020

Job Description:

Description Are you looking to make a difference in a patient's life? At AmerisourceBergen, you will find an innovative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. POSITION SUMMARY: Acts as the patient's advocate to ensure that the prescribed drug therapy and pharmacy care plan are followed as prescribed and meet the medical, social and personal needs of the patient. Assists the patient by coordinating their prescribed pharmacy care with the patient health care providers, payers, and other health related resources to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers. PRIMARY DUTIES AND RESPONSIBILITIES: 1. Answers and resolves patient inquiries within committed time frames. 2. Assists the patient with drug therapy and pharmacy care issues. 3. Promotes drug compliance. 4. Reports all adverse events related to drug therapy and pharmacy care. 5. Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties. 6. Participates in administration of patient's pharmacy care plan. 7. Troubleshoots and resolves patient and payer issues in a timely fashion. 8. Works in a team-structured environment to provide support to other members of the healthcare team. 9. Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team. 10. Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed. 11. Coordinates responses and resolutions with appropriate internal and external parties. 12. Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues. 13. Performs related duties as assigned. EXPERIENCE AND EDUCATIONAL REQUIREMENTS: Requires a high school diploma and a minimum of two (2) years of experience in a healthcare related call center environment, physician's office or social service environment. MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS: 1. Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative 2. Ability to communicate effectively both orally and in writing 3. Ability to promote a positive team environment 4. A champion for excellence, efficiency and quality 5. Strong time management, organizational skills, initiative, professional demeanor and positive attitude 6. Ability to collaborate with other professionals within the organization 7. Strong interpersonal skills 8. Working knowledge of Microsoft Office Suite including Word, Excel, Access and Outlook AmerisourceBergen is a publicly traded Fortune 10 global healthcare solutions company and is one of the world's largest pharmaceutical services companies. Powered by our associates around the world, we provide pharmaceutical products and business solutions that improve access to care. We operate the backbone of the healthcare supply chain. We drive the future of local care delivery. We guide medical innovations to market. We create healthier futures. United States-Kentucky-Louisville40229

Keywords: AmerisourceBergen, Louisville , Pharmacy Care Coordinator, Healthcare , Louisville, Kentucky