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Healthcare Customer Service

Company: PharmaCord
Location: Jeffersonville
Posted on: January 16, 2022

Job Description:

We are actively hiring Case Managers to support a couple of key new programs we are launching with immediate start dates. If you are ready to help us lead many new patients to success in accessing their therapy, apply ASAP to get set up for an interview with one of our managers!
When you join the team as the Case Manager, you'll have the opportunity to make a difference in the lives of our patients each day as they look to you as part of their dedicated support team for helping them navigate the tricky process to getting access to their complex medication. You'll compassionately deliver an exceptional experience to many patients per day always remembering that every prescription or document belongs to a real person who is looking for thorough and efficient management of their records. You'll adjust your approach to their needs by communicating clearly, focusing on the accuracy of the details of their medical records and your mastery of the program requirements, and ensuring their prescriptions or cases are handled timely.
A typical day in this role will include assisting patients or other callers/stakeholders through resolution (via email, inbound/outbound calls and using our patented technology, CORscend) by using your critical thinking skills and your knowledge of the program and industry rules and standards. Additionally, you will be reviewing patient enrollment forms to assess for eligibility and investigating / obtaining accurate major medical and pharmacy insurance benefits. This role will put your problem-solving skills to the test! Don't worry, we will teach you everything you need to know during training.
Education, Skills and Abilities: The ideal team member will have:

  • Bachelor's degree of higher preferred
  • An affinity for customer service and love for problem solving to find solutions to patient inquiries!
  • Ability to work any 8-hour shift between 8 am to 8 pm, Monday to Friday (no weekends or holidays - yay!)
  • All employees working onsite in a PharmaCord facility are required to be vaccinated against COVID-19.
  • At the end of 2021, we will be relocating to our new address in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable.
    (Note: We take team member safety very seriously and follow all CDC guidelines closely for those in office; also we are an early vaccination access essential healthcare employer!)
    The Perks: We are passionate about our work, and we are also passionate about our team members. We give our team members plenty of reason to love it here, including:
    • A compassionate patient focused environment
    • A culture of teamwork and collaboration
    • Benefits of a dynamic and growing organization with promotional opportunities
    • A challenging, hands on role that will have real impact on the lives of our patients
    • Competitive compensation and a comprehensive benefits package
      Any offer of employment is contingent on completion of a background check and drug screen to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. At PharmaCord, we don't just accept difference - we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer. PharmaCord is a COVID-19 employer. All employees working onsite in a PharmaCord facility are required to be vaccinated against COVID-19. PharmaCord is unable to sponsor employees at this time. Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!

Keywords: PharmaCord, Louisville , Healthcare Customer Service, Healthcare , Jeffersonville, Kentucky

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