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RN - Tele-Triage (Remote)

Company: Res-Care, Inc.
Location: Louisville
Posted on: November 25, 2022

Job Description:

Our Company

ResCare Community Living


RN Tele-Triage - Fully REMOTE opportunity!

Available shifts: Su-Th or Tu-Sa 2p-10p or 12p-10p with one weekend shift.


This Registered Nurse provides On-Call and Triage for the assigned population in accordance with triage protocols. This position remotely develops/implements care plans for persons served in the area of responsibility. The Tele-Triage RN assesses health status, identifies problems and needs of person(s) served in their assigned caseload, develops nursing care plans in collaboration with operations RN's. You will complete chart reviews and monthly host home reviews and perform On-Bound calling to assigned populations/locations. This RN performs data analysis in multiple systems.


* Monitor assigned phone lines during service hours to ensure timely response for caller needs

* Triage all symptom-based calls and give recommendations according to the approved triage protocol

* Triage patients by assessing severity of symptoms and referral to appropriate setting or level of care

* Document in real time all care related recommendations and ensure local operations are notified of triage supports and outcomes

* Initiate contact with acute care setting to coordinate services for clients receiving care in the ED/Hospital and coordinate the discharge planning; Notify operations of triage recommendations

* Coordinate any medication orders with the assigned pharmacy and update MAR/QuickMar for appropriate administration

* Work assigned prior authorizations to ensure timely documentation and submit to assigned pharmacy for billing

* Complete/conduct assessment and reassessment of persons served as assigned

* Develop/update care plans and determine persons served needs and secure physicians orders as needed

* Communicate with beneficiaries primarily phone, text, online (web) chat, or email

* Ensure compliance with state/local/payer requirements through review of documentation

* Provide coaching and education related to the health and well-being of persons served

* Participate in performance improvement activities and maintain ongoing clinical knowledge through internal/external training programs

* Document above actions in Nurse's Notes or Service Delivery Log

* Maintain time sheet log for weekly submission for productivity management to assigned supervisor

* Notify each practice, physician, and/or managed care client of all encounters with patients, parents, or managed care clients regardless of follow-up needs before office opening

* Notify designated leadership of operational concerns

* Actively participate in applicable meetings and committees as requested (e.g., IDT, HRC, Safety/Quality committee, and annual person served directed/active treatment plan meetings)


* Degree/certification from an accredited school of nursing

* At least one year of nursing experience

* Current licensure as a Registered Nurse (RN) in the state of practice, which is current and remains in good standing

* Clinical experience in providing services and supports to individuals with intellectual and developmental disabilities, home health and Hospice patients or related disorders

Physical Demands & Work Environment:

* Home office that is conducive to a productive workday- private, quiet, secure, and free of distractions

* Ability to maintain high speed internet

About our Line of Business

ResCare Community Living has four decades of experience in the disability services field, providing support to individuals who need assistance with daily living due to an intellectual, developmental or cognitive disability. Our community living services are provided in 27 states with several thousand programs and a comprehensive range of high-quality services, including: Community Living, Adult Host Homes for adults regardless of disability, Behavioral/Mental Health Support, In-home Pharmacy Solutions, Telecare and Remote Support, Supported Employment and Training Programs, and Day programs. For more information, please visit www.rescarecommunityliving.com. Follow us on Facebook and LinkedIn.

Pay Min

Pay Max

Keywords: Res-Care, Inc., Louisville , RN - Tele-Triage (Remote), Healthcare , Louisville, Kentucky

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