LPN Care Transition Coordinator-Home Health
Company: Norton Home Health
Location: Louisville
Posted on: April 18, 2024
Job Description:
The Care Transitions Coordinator is responsible for executing
the sales strategy to increase company market share through account
development and educating the medical community on services
provided by the company while operating within set budget. The
CTC's primary responsibility is to facilitate a seamless transition
for patients discharging from a facility setting to the care of an
LHC Group agency for post-acute care needs.
Included and aligned within this responsibility is the
understanding and implementation of company market development,
initiatives and their role in growth as we focus on serving more
patients and delivering exceptional care. The CTC will work
directly with the facility discharge planner to verify the receipt
of home health orders and the agency's ability to meet the needs of
the patient
- Achievement of monthly Personal Production Goals and MC admit
budgets for assigned locations while being a good steward of the
company's financial resources by projecting a return on monies
spent and managing to a Sales and Marketing expense
budget.
- Successfully executes a weekly, monthly, and quarterly strategy
to increase market share within facility assigned.
- Following Right of Choice, evaluates patient and orders for
suitability for home care.
- Initiates face-to-face patient transition to educate the
patient on LHC agency and identifies primary care physician to
follow the plan of care.
- Presents agency Executive Director with identification of
patient needs to obtain branch approval and acceptance and
completes CTC encounter documentation in Home Care Home
Base.
- On acceptance, coordinates organization of transfer orders,
coordinates other ancillary services for the patient (DME -
Infusion) as needed, educates patient on home care/ Hospice orders
received from the referral source and home care and/ or hospice
services.
- Acceptance to ensure all patient needs identified by the
referral source are documented and met by the agency.
- Works closely with the Executive Director/Clinical Director to
drive a vision of growth by focusing every team member on the needs
and expectations of the referral community and patients.
- Responsible for all sales administration duties including, but
not limited to, BOA expense entry compliance, BOA with associated
Policies and Procedures, payroll time sheets, Weekly 3LS meetings
with strategic updates, PTO requests, Attends all required sales
calls and company provided in services, timely cell phone and
e-mail correspondence.
- Educates patient on importance of the post facility discharge
follow up appointment with the physician, on obtaining all
necessary prescriptions prior to discharge from the hospital and
confirm patient's understanding of medication, pharmacy, and
delivery method.
- Serves as a liaison between the LHC Group agency and all
involved healthcare providers of newly referred patients as well as
existing patients transferred to the hospital from the home health
agency.
- Communicates to discharge planning any active patients that
transfer from home health into a Facility and coordinates
resumption of care with patient prior to discharge if applicable
orders are obtained.
- Provides follow up feedback to case management team regarding
status of readmissions and any non-admit decisions based on
information provided to them by the LHC agency.
- Observes patient confidentiality at all times.
- Knows the features and benefits of the services provided by LHC
Group. Is able to articulate competitive advantages, specialty
programs, and Medicare guidelines. Educates the medical community
about the services of our organization through effective sales
calls and in-services with the appropriate tools and
literature.
- Any other tasks that are assigned
Experience Requirements
- Must have one year home health experience or one year of
hospital case management experience.
- Must have one to three years medical marketing experience
preferred
License Requirements
- Must have current RN or LPN or SW or PT licensure in state of
practice
- Must have RT and/or technical school certification
demonstrating strong clinical knowledge
- Reliable means of transportation and must have current driver's
license and auto insurance
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Skill Requirements
- Must have excellent verbal and written communication skills
with all members of the healthcare team
- Must have excellent organizational skills and ability to
complete competing priorities
- Must have thorough understanding of home health qualifying
criteria and coverage guidelines
- Proficient computer skills.
- Excellent presentation, negotiation and relationship-building
skills required.
- Must have strong computer skills to meet Microsoft Outlook and
other software requirements.
- Must have the ability to work independently with minimal
supervision and be self-motivated.
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Keywords: Norton Home Health, Louisville , LPN Care Transition Coordinator-Home Health, Healthcare , Louisville, Kentucky
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