Donation Support Services Coordinator (Hybrid Schedule)
Company: Network For Hope
Location: Cincinnati
Posted on: February 28, 2026
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Job Description:
Job Description Job Description At Network for Hope (NFH) , we
don't just talk about saving lives - we live it every day. As a
Donation Support Services Coordinator (DSSC) , you'll be on the
front lines of hope and healing, helping ensure that the gift of
organ, eye, and tissue donation reaches those who need it most.
This is more than just a job - it's a mission. What You'll Do: At
Network for Hope (NFH), we are dedicated to maximizing donation
outcomes and ensuring that all potential organ, tissue, and eye
donors and their families are offered the opportunity to give the
gift of life with care and compassion. As a Donation Support
Services Coordinator , you'll be a key part of our 24/7 response
team, serving as the first line of communication between hospitals,
donor families, and clinical partners. You'll answer incoming calls
from hospitals and healthcare partners, evaluate potential donor
referrals, and help guide the donation process with precision and
compassion. Your work will involve: Evaluating referrals for
potential donors in real time. Communicating with donor families
through the donation process by compassionately discussing tissue
and eye donation opportunities, obtaining consent, and ensuring
accurate documentation. Coordinating logistics for organ, tissue,
and eye donations. Collaborating with clinical teams to support
time-sensitive decision-making. Communicating with compassion,
clarity, and precision. Documenting and tracking critical
information in fast-paced environments. What Sets You Apart:
Excellent communication and critical thinking skills. Calm,
collected, and detail-oriented-even in fast-paced moments. Some
medical knowledge or background in healthcare, EMS, or a related
field (preferred). Comfort working overnight shifts, weekends, and
holidays as needed. A passion for serving others - even during
life's most difficult moments. Are you ready to make a real
difference in the lives of others? Ready to be the voice on the
line when it matters most? Apply now! Qualifications: Education:
High School Diploma, or equivalent required. Associates degree,
medical-related certification, or some post-secondary education
strongly preferred. Experience: Experience working in a call center
environment, dispatch such as EMS, social work, nursing, or medical
assistant roles are highly desirable. Requires excellent typing and
data entry skills, ability to multi-task, experience using
multi-line phone systems, and intermediate medical terminology
specific to critical care healthcare. Licensure, Certification,
and/or Registration: Medical Assistant, LPN, or similar preferred.
Why Join Us? At Network for Hope, we recognize the importance of
compassion in every aspect of our work. As a DSSC, you will play a
vital role in supporting families during some of their most
difficult moments, offering them the opportunity to give the gift
of life. Join our dedicated team and help make a lasting impact on
the lives of others. About Us Network for Hope is a nonprofit
organization dedicated to saving and enhancing lives through organ
and tissue donation. We work tirelessly to provide exceptional care
to our donor families, facilitate organ and tissue recovery, and
educate the communities we serve. The dynamic field of organ and
tissue donation offers exciting and rewarding employment
opportunities for those looking to make a meaningful difference in
others' lives. Benefits Network for Hope offers comprehensive
benefits, including health, dental, and vision insurance, paid time
off, 401K, life and disability insurance, pet insurance discounts,
and wellness programs like Calm. We also provide education
reimbursement, flexible schedules, and on-the-job training to
support personal and professional growth. To learn more about NFH,
please visit our website at http://www.networkforhope.org. Network
for Hope is an Equal Opportunity Employer and a participant of
E-Verify.
Keywords: Network For Hope , Louisville , Donation Support Services Coordinator (Hybrid Schedule), Healthcare , Cincinnati, Kentucky
