Client Care Specialist
Company: Arc Group
Location: Owensboro
Posted on: April 1, 2026
|
|
|
Job Description:
Description Are you looking for the best place to work? Join
Addiction Recovery Care, LLC (ARC) which was selected as one of the
2024 Best Places to Work in Kentucky by the Kentucky Chamber of
Commerce, based on surveys of our employees! Are you passionate
about serving in an environment of shared purpose and shared goals
while driving the ARC mission and values to excellence for our
clients, patients and team members? ARC has been leading the way
and has become one of the fastest growing healthcare systems in
Kentucky (and beyond!) in addiction treatment, mental health
services and improving lives by creating opportunities for people
to discover hope and live their God-given destiny! ARC is ready to
offer you “The B.E.S.T. of ARC” (Balance, Energy, Safety, Training)
on day 1 when you enter through our doors. ARC is a thriving,
dynamic, and fast-paced healthcare system environment where
compassion, accountability, respect for the dignity of life,
entrepreneurship, and stewardship are key elements of every thing
we do! We are hiring a Client Care Specialist for our growing team!
Our Client Care Specialists are essential in the assistance of
client care and satisfaction to the rehabilitation program. The
Client Care Specialist assists in the orientation and satisfaction
of persons served/clients during and after persons served/client
admission to the program. As well as, ensuring support to Security
and Medical departments. Key Responsibilities: Acts as a liaison to
all areas of persons served/client care, medical staff, admission
staff, nursing staff and clinical staff. Assists nursing staff
during medication passes Ensures general safety and security of
campus facilities and grounds by observation and patrolling
interior and exterior areas on foot and in a vehicle. Monitors
video surveillance footage and response to any security-related
concerns in a timely manner. Completes a daily security checklist
per shift when assigned Supports daily operations within the
facility (clinical groups, meeting attendance, med pass). Monitors
and maintains a safe recovery environment within the facility and
living quarters Directly assists and supports Medical, Admission,
Nursing, and Clinical staff ensuring a seamless transition for
persons served/clients to and from detox. Performs follow-ups to
persons served/client referral sources as directed by supervisor.
Develops and assists in the ongoing timely preparation of accurate
written reports which detail and monitor individual progress
against monthly, quarterly and annual goals and will also
participate in the presentation of reports when applicable. Orient
the client upon admission. Multitasks with attention to detail.
Must have the ability to interact with staff and clients in a
professional manner. Participate in staff and state regulatory
training as required Communicate with the applicable departments
and assist in ensuring the safety of the persons served/ client.
Drug screen persons served/clients, aids in self-administering
medication, and persons served/client vital signs. Adhere to
program policies and procedures while maintaining a professional
code of ethics The above is intended to be a general outline of job
duties and not a complete list. Qualifications Key Experience and
Education Needed: High School Diploma or GED Healthcare experience
preferred. Substance abuse experience preferred. Other
Qualifications to be Considered: Appropriate State and Federal
Clearances Valid driver's license required ARC full-time employees
enjoy very attractive benefits packages for employees and their
families to include health, dental, vision, life insurance, a wide
array of ancillary insurance products for life’s needs, 401(k) plan
with company matching and to ensure the work-life balance -
generous paid vacation, sick, holiday and maternity/paternity leave
policies. Come join ARC and transform lives anchored in strong
family relationships, social responsibility and meaningful career
paths by empowering our nationally recognized crisis to career
model! Addiction Recovery Care, LLC and its affiliated entities are
an equal opportunity employer. ADA Disclaimer: In developing this
job description care was taken to include all competencies needed
to successfully perform in this position. However, for Americans
with Disabilities Act (ADA) purposes, the essential functions of
the job may or may not have been described for purposes of ADA
reasonable accommodation. All reasonable accommodation requests
will be reviewed and evaluated on a case-by-case basis.
Keywords: Arc Group, Louisville , Client Care Specialist, Healthcare , Owensboro, Kentucky
