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Customer Support - Customer Support Nurse

Company: Hosparus Health
Location: Louisville
Posted on: August 17, 2019

Job Description:

Monday, August 5, 2019


Hosparus Health starts with a compassionate team, committed to our mission of creating more moments for our patients facing advanced illness or end of life care. Our premier model of care supports patients and their families with a holistic, team-based approach, wherever the patient chooses to call home. Hosparus Health empowers its people to provide the care our patients want to receive, with a level of service we describe as "above and beyond." Don't just find a job. Join our team and help us create more moments for our patients and enrich our communities with compassionate care.


Position Summary:

The Customer Support Nurse will provide professional clinical assistance to internal and external customers that will result in excellent customer satisfaction. The Customer Support Nurse will provide quality, and timely, response and resolution to callers, which shall be consistent with Hosparus Health's established policies and procedures. The primary responsibilities of the Customer Support Nurse will be to provide telephonic management of patient symptoms based on the patient's plan of care and Hosparus symptom management algorithms. Supports all types of phone work queues. Utilize on call staff appropriately when needed for visits.

Position Qualifications:

--- Must hold current Registered Nurse licensure in the state of Kentucky/Indiana or the ability to obtain upon hire. --- Certified Registered Nurse Hospice (CRNH) and/or Certified Case Manager (CCM) preferred. --- Minimum 2 years nursing experience required. --- At least 2 years hospice experience, preferred. --- Internal candidates must have satisfactory performance appraisals.


Hosparus Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Other details





  • Job Family

    RN



  • Pay Type

    Hourly



  • Travel Required

    No




Keywords: Hosparus Health, Louisville , Customer Support - Customer Support Nurse , Healthcare , Louisville, Kentucky

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