Customer Service Rep 1, SB Billing (Ormsby Park Place)
Company: SPECTRUM
Location: Louisville
Posted on: January 14, 2021
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Job Description:
At A Glance Full-time entry-level to mid-level customer service
role resolving customer billing inquiries and account issues,
adjusting services as requested, and upholding positive customer
relationships. Profile: A flexible communicator and good listener
who can multi-task to solve problems. Billing Representatives use
patience and effective communication skills to uncover customer
needs, answer questions, and leave a positive impression on every
customer interaction. Benefits include fully paid training and time
off, comprehensive health packages, retirement savings, free
Spectrum services where available, and more. Are you ready for
something new? No matter your background, our training program can
put you ahead of the curve on the latest Spectrum technology. Being
professional, courteous, and organized helps you establish and
maintain positive relationships with your customers. Your
reliability, integrity and flexibility make you a wonderful
ambassador for the Spectrum brand. If you---re ready to grow your
skills, this is an opportunity with a lot of potential. What is the
SMB Billing Representative role? It's about building relationships
and turning the knowledge you gain in training into customer
service wins. Small and Medium-Sized Business (SMB) Billing
Representatives make a real difference to their customers and the
company. You will learn how to provide over-the-phone account and
payment support services, including maintenance, activations, and
packaging, plus how to schedule field visits and when to escalate
calls to your support team. You---ll meet regular sales goals by
educating customers about service options and upselling to increase
the value of their investment. Use your thorough understanding of
Spectrum products and services to navigate your way to successful
resolutions. It---s all about learning and growing This may be new
for you, but the journey is all mapped out. No matter your
background, our quick, thorough, fully paid training can bring you
up to speed on our advanced products and services in about five
weeks. After that, you'll be ready to field questions, process
orders, revise account records and more. Continuing updates help
you stay current on our newest products and services. With peer
mentors and a dedicated coaching line, we make sure you have
everything you need to create a smooth and streamlined experience
for your customers and yourself. With a deliberate path to success
We believe the best people to lead are those who have been down the
same road before. Most of our supervisors started as
Representatives themselves, so they know exactly what kind of
support will help you grow into a successful employee. With
well-established career paths across multiple lines of business,
advancement is a very real and achievable goal. Make your first
move toward a long and rewarding career with Spectrum. The benefits
are clear In addition to the core benefits --- industry-leading
retirement savings and 401(k) plans, comprehensive health care
insurance options, dental and vision plans, flexible spending,
family leave, and paid training and time off --- we offer free
Spectrum products and services where available, education
assistance tuition reimbursement, employee discounts, and a
selection of other programs to support team members and their
families. What it takes to get started The minimum qualifications
for the Customer Service Billing Representative are:Ability to
read, write, speak, and understand English High School Diploma or
GED Preferred Qualifications Preferred qualifications for the
Customer Service Billing SMB Representative are:6 months or more of
billing customer support experience 1 year or more heavy volume
phone experience in a call center or customer service capacity Are
you ready to join our team? Now that you know a little more about
us, are you ready to apply? Heads up There is a brief assessment in
the application. We recommend taking the assessment in a
distraction-free environment. For more information on Spectrum---s
benefits, please click here.
Keywords: SPECTRUM, Louisville , Customer Service Rep 1, SB Billing (Ormsby Park Place), Hospitality & Tourism , Louisville, Kentucky
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