Customer Service Representative

Company: J.D. Byrider
Location: Louisville
Posted on: November 22, 2021

Job Description:

Skills: Data entry- Ability to type quickly and accurately is important. Ability to multitask Excellent Phone Etiquette Clear written and verbal communication Strong customer service skills General clerical skills Google docs and sheets Flexible and adaptable with a willingness to learn Detail oriented Educational Requirements: High School Diploma Required Experience Requested: Previous customer service experience in a team environment Experience in warranty is a plu Job purpose: To generate appointments for automotive prospects contacting the dealership through phone, internet lead submission, and text features. Key responsibilities: Answer all incoming phone calls generated from dealer websites and or other sources of advertising. Answer all incoming internet leads with email and phone calls. Respond to all chat conversations from prospects. Follow up with all prospects until contact is made. Set all appointments for sales prospects. Communicate with all no- show appointments and reschedule. Track all activity in Discover, podium. Keep all prospect and customer records up to date and accurate. Communicate all appointment activity with appropriate managers and sales staff. Attend all required meetings and training sessions. Assist with the sales application process when sales staff are absent. Pay rate $15.00-$16.00 per hr. Full time position. Monthly bonus potential misc Edit jobStatus: ClosedView public job page Details Created: October 26, 2021 Views: 368 Candidates: 118 total Budget Job Budget:Not sponsored

Keywords: J.D. Byrider, Louisville , Customer Service Representative, Hospitality & Tourism , Louisville, Kentucky