Winner's Circle - Customer Service
Company: Dave & Buster's
Location: Louisville
Posted on: August 7, 2022
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Job Description:
Dave & Buster's is proud to be recognized by Forbes as one of
The Best Employers for Womenand one of The Best Employers for
Diversity in 2021.Text - Fun Jobs to to schedule an
interviewPOSITION SNAPSHOT: Our Winner s Circle position ensures
Guests' initial impressions with Dave & Buster's are positive and
welcoming. The Winner s Circle position requires a strong
communicator who will guide our Guests through their Midway
experience.NITTY GRITTY DETAILS:Delivers an unparalleled Guest
experience through the best combination of food, drinks and games
in an ideal environment for celebrating all out fun.Keeps immediate
supervisor promptly and fully informed of all problems or unusual
matters of significance and takes prompt corrective action where
necessary or suggests alternative courses of action.Provides timely
and accurate service while managing wait times and communicating
information as needed to Guests, Team Members, and Managers.Greets
Guests with a positive attitude and enthusiasm while performing
multiple job functions. Smiles and greets Guests upon
entering.Assists the Guest with all requests and answers questions
as needed and makes recommendations on items.Provides game
assistance by promptly notifying Support Technicians or Management
as needed.Bids farewell to Guests leaving. Ensures everything was
satisfactory and invites Guests to return.Notifies Manager of any
Guest that is perceived to be unhappy.Practices proper cost
controls by accurately weighing tickets and scanning
merchandise.Responsible for stocking, displaying and securing
merchandise in all storage areas.Responsible for the reconciliation
of tickets and merchandise inventory.Conducts merchandise inventory
during and after shift, if applicable.Checks for restocking of
necessary supplies. Brings all areas up to standard. Discusses
problem areas with Manager.Reviews the cleanliness and organization
of the Winner s Circle. Ensures all plush and shelves are stocked,
properly cleaned, and maintained.Properly positions and set up
displays to increase Guest traffic and promote sales.Assists other
Team Members as needed.Maintains a favorable working relationship
with all other company Team Members to foster and promote a
cooperative and harmonious working climate that will be conducive
to maximum Team Member morale, productivity and
efficiency/effectiveness.STUFF OUR ATTORNEYS MAKE US WRITE:The
physical demands described here are representative of those that
must be met by a Team Member to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. While performing the duties of this position, the Team
Member will regularly be required to:Be friendly and able to smile
frequently.Work days, nights, and/or weekends as required.Work in
noisy, fast paced environment with distracting conditions.Read and
write handwritten notes.Lift and carry up to 30 pounds.Move about
facility and stand for long periods of time.Walk or stand 100% of
shift.Reach, bend, stoop, mop, sweep and wipe frequently.The above
statements are intended to describe the general nature and level of
work being performed by individuals assigned to this job. They are
not intended to be an exhaustive list of all responsibilities,
duties and skills required of personnel so classified in this
position.RequirementsAt Dave and Buster s the safety of our team
members and guests is our top priority! We are committed to
delivering the high standards you have come to know and expect from
us as we navigate through the COVID-19 pandemic. Our operations are
in compliance with all CDC recommended guidelines including:
enhanced cleaning and sanitation practices, following social
distancing protocols and providing our team members with gloves and
masks to keep themselves and our guests safe.
Keywords: Dave & Buster's, Louisville , Winner's Circle - Customer Service, Hospitality & Tourism , Louisville, Kentucky
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