Customer Service Representative- Within 50 mile radius of Louisville, KY
Company: Teleperformance USA
Location: Louisville
Posted on: January 27, 2023
Job Description:
Category : Customer Service/Support
-Why You'll Choose UsTeleperformance is a strategic partner to the
world's leading companies, bringing solutions and enhancing
customer experience during each interaction. We are -the largest
interaction expert team in the market: multicultural, highly
skilled, and deeply knowledgeable, with a wide range of integrated
omnichannel solutions, technology, and the highest security
standards. For us, each interaction needs to be treated as unique.
-Benefits of working with TP include:
- Paid Training
- Competitive Wages: $16.00/Hour
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs -Your ImpactOur
customer service representatives are a very important part of our
family. You will be the eyes and ears for our team, fielding
customer inquiries and finding innovative ways to respond. Working
in a collaborative and engaging environment, you will have the
chance to interact with people from all walks of life and no two
days will be the same. As you continue to grow and challenge
yourself, you will discover your potential can take you anywhere
you want to go.Your ResponsibilitiesCustomer Service
Representatives field customer inquiries by finding innovative ways
to respond to varying questions, issues, and concerns. -
Connect with customers via
phone/email/chat/and or social media to resolve their questions or
concernsCalmly attempt to resolve and de-escalate any
issuesEscalate interactions when necessary and appropriateRespond
to requests for assistance and/or possible processing paymentsTrack
all call related information for auditing and reporting
purposesProvide feedback on call issuesWhat We're Looking for
High School Diploma or equivalent18
years of age or olderTyping 25 WPMBe proficient in PC operation and
navigationAble to work independentlyHave excellent communications
skills, both oral and writtenAbility to work in a constantly
changing and fast paced environmentAbility to stay composed and
objectiveStrong listening skills -Being One of Our PeopleIt is our
mission to always provide an environment for our employees that
promotes happiness from the inside out. When you work with us, you
are valued and inspired to learn, to teach, and to grow. We want
you to come to work motivated to and proud to be on our team.
That's why we continually invest in creating outstanding work
experiences and endless development opportunities. We want you to
be and feel at your best, always. -Teleperformance is an Equal
Opportunity Employer
Keywords: Teleperformance USA, Louisville , Customer Service Representative- Within 50 mile radius of Louisville, KY, Hospitality & Tourism , Louisville, Kentucky
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