Guest Service Representative PT/FT
Company: Tru by Hilton Louisville/East, KY
Location: Louisville
Posted on: May 28, 2023
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Job Description:
Kana Hotel Group's mission is to be one of the most admired and
service quality driven hotel companies in the industry. We will
accomplish our goal by creating an atmosphere of friendly employee
behavior and delivering the highest quality service and value to
our guests.
From our Team Members to our General Managers and Regional Support
team, we seek people who have a passion for the hospitality
business and want to grow with us. Most of our existing leadership
team members have been promoted from within the company. As a
member of our team, you will be expected to contribute your talents
and energies to improve the environment and quality of the company,
as well as the company's services. In return you will be given
opportunities to grow and advance in your career.
Primary Responsibilities
---Greet guests and perform check-in/out procedures
---Follow all cash and credit card procedures required by hotel and
brand standard
---Check house count to determine the rooms available for the
day
---Review credit limit exception report & gets additional approval
if necessary
---Check expected departures for today & clears checkouts or
extends stays after check out time
---Update housekeeping room status when received from
housekeeping
---Maintain breakfast during breakfast hours as needed
---Balance departments from daily activity report at the end of
shift
---Performs cashier shift change when cash is in balance
---Explain any of the hotel's promotional items to each guest
checking in & gives them to any guest who requests them
---Mention various hotel amenities, (i.e. free breakfast, spa,
fitness center, voice mail, etc.) to guests during lags in phone or
in-person conversations
---Respond promptly to any guests' inquiries or complaints; Offers
alternate solution if guest demand cannot be met
---Demonstrate commitment to servicing the guest by being
hospitable and accommodating ---Document any guest accidents by
completing the accident report form
---Ability and flexibility to work various shifts including
evenings, weekends, and holidays
Kana Hotel Group is proud to offer the following benefits:
Education/Experience
---High School diploma or GED preferred
---One year hospitality experience required
---Customer service experience required
---Experience handling cash and credit card procedures
---Attention to detail
---Knowledge of the hotel layout, all amenities offered, and all
procedures & organization.
---Knowledge of local geographic area knowledge, area businesses &
services, major highway/street information, and community events &
attractions.
Our company provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state or local laws. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement,
promotion, termination, layoff, recall, transfer, leaves of
absence, compensation and training.
Keywords: Tru by Hilton Louisville/East, KY, Louisville , Guest Service Representative PT/FT, Hospitality & Tourism , Louisville, Kentucky
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