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Customer Service Associate

Company: NAPA AUTO PARTS
Location: Louisville
Posted on: December 8, 2018

Job Description:

Customer Service Associate NAPA Auto Parts is now hiring a Customer Service Associate.Why NAPA? NAPA delivers quality experience not only to our customers but to our employees, in the form of career growth opportunities, great benefits including 401(k) and a parts discount!Education requirementsHigh school diploma or equivalent work experience required.Experience requirements2+ years of general office/clerical experience. 1 year of bookkeeping experience. JD Edwards / PeopleSoft (AP/GL/Sales Order Entry/Customer Service Modules) experience is a plus. Document management systems experience is a plus.QualificationsMust know PC's / Outlook, Microsoft Excel (basic formulas and workbook set up) and Word.ResponsibilitiesProvide exceptional customer service by answering phones promptly, answering jobber questions, and empathizing with customer complaints while working toward a resolution. Assist store with tracking/ordering of parts from DC or Vendor. Perform daily accounting tasks such as check deposit and process daily store transactions cash, checks, cc and charge and report to HQ. Distribute monthly AR statements to stores. Track and manager store payments and discount reporting. Update stores of past due balances and negotiate payment arrangements. Generate weekly/monthly reports to update management teams. Retrieve and distribute mail. Perform filing as needed. Work vendor rebate program. Issue credit, set up new customer accounts, and request necessary information to correct errors. Create and/or key warehouse journal entries. Process miscellaneous credit/billings. Track and/or pay expense and inventory invoices. Review monthly general ledger credits/billings sent by HQ. Work alongside Sales department in promotions and rebate programs.To send us your resume via e-mail, click \"Apply now\" for our email address.Genuine Parts Company is an Equal Opportunity Employer M/F/V/H. Associated topics: cashier, customer service, customer service associate, customer service representative, deliver, delivering, retail cashier, retail sales consultant, service representative, store associate

Keywords: NAPA AUTO PARTS, Louisville , Customer Service Associate, Hospitality & Tourism , Louisville, Kentucky

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