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Customer Service Call Center Representative

Company: AAA East Central
Location: Louisville
Posted on: July 14, 2019

Job Description:

AAA is a strong and vibrant member service organization, providing automotive, travel, insurance and financial products/services to millions of members for more than 100 years. AAA's reputation and stability, along with new and exciting innovations, attract dedicated individuals with the talent, drive, technical and customer service skills needed to grow and expand our membership. We currently have a full-time (37.5 hrs/wk) Member Service Counselor position available in our Member Services Call Center located at AAA's Hurstbourne Branch. The starting salary for this position is $12.43/per hour.
We are seeking individuals who understand the meaning of Providing Legendary Customer Service and are committed to creating Members for Life! POSITION SUMMARY:

  • Handles members inquiries and concerns by telephone, fax, and e-mail related to membership information, membership sales, auto travel products, financial Services, various products/services offered by AAA, and emergency road service.
  • Accurately enters all data in the appropriate computer system in accordance with department standards.
  • Provides departmental guidance to co-workers in the branches, call centers, and other departments.
  • Responsible for researching and resolving member issues in all areas. Scheduled Days and Hours:
    • Hours are Monday-Friday 12:00pm to 8:00pm and every other Saturday from 9:00am to 5:00pm.
    • Hours and days may vary according to business needs. We offer an outstanding benefits package including: medical, dental and vision coverage; life insurance; FREE AAA Plus membership; paid time off (vacation, personal, holidays and sick days); and a 401(k) with a generous match. Our collaborative work environment is focused on creating a Legendary Customer Service experience--one which will take us through our second century of fulfilling our members needs whenever and however we can. Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value. AAA is an Equal Opportunity Employer.

      QualificationsRequired Education, Experience, and/or Skills:
      • High school education or equivalent experience is required.
      • Must have excellent communication and customer service skills.
      • Must have the ability to work in a high stress, fast paced environment.
      • Must be able to type 30 WPM.
      • Map reading ability required.

Keywords: AAA East Central, Louisville , Customer Service Call Center Representative, Hospitality & Tourism , Louisville, Kentucky

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