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ServiceNow CMDB Analyst

Company: Canopy One Solutions Inc
Location: Louisville
Posted on: March 28, 2020

Job Description:

Hi, Hope your doing Good.. Please go the below Requirement and send me the updated resume . Job Title ServiceNow CMDB Analyst Location Louisville, KY Responsibilities Represents a specific technical domain in the IT organization (e.g. applications, database, server, network, etc.) Responsible for identifying which Configuration Item (CI) types, CI attributes, and CI relationships are tracked in the CMDB Defines and documents the processes and procedures for creating and maintaining CIs and CI data Assists the Configuration Manager with audits and reports to ensure process compliance and the accuracy of the CMDB Responsible for the execution and continuous improvement of the IT Configuration Mgt. framework including governance and control, standards, processes, procedures, policies, and communications Works with CI Data Owners and other stakeholders to ensure the quality of the CMDB data is maintained and all CIs are up-to-date Ensures that the CI Data Owners can effectively manage their CI data Manages the continuous improvement of the automation and maintenance of non-discoverable CI attributes Evaluates requests for new CI classes, CI attributes, and CI relationship types Defines, creates, and monitors CI data health reports dashboards and works with the CI Data Owners to resolve any issues. Defines the scope CI data audits, documents the audit processes, ensures the audits take place, and any issues identified are resolved Defines, implements, and improves CI data governance processes as needed Ensures the CI data is managed using the approved processes Manages the design, development, and implementation of process and or CMDB enhancements Qualifications 4 years' ServiceNow experience with a focus on IT Service Management (ITSM) 2 years' experience with the ServiceNow CMDB and how it supports other ITSM processes (e.g. Incident, Problem, Change, and Asset Mgt.) Able to influence and convince their peers to support and comply with the Configuration Management process Experience working with stakeholders to understand, document, and prioritize requirements for process and ServiceNow enhancements Experience creating, managing, and prioritizing enhancement development stories with business requirements, acceptance criteria, and Requirements Traceability Matrices (RTM) and working with stakeholders to complete User Acceptance Testing (UAT), deployment and production verification. Experience defining and documenting governance processes and procedures and ensuring that the processes are followed Experience creating CI Data Health reports and working with CI Data Owners to identify and resolve CI data gaps to maintain CI data accuracy Experience working with CI Data Owners to define, document, and implement CI Data audits Demonstrated ability to prioritize and manage competing demands and tasks Self-starter who takes the initiative to accomplish goals and objectives Ability to think and act independently, taking the initiative to create solutions to solve challenges Excellent verbal and written communication skills ITIL v3 Foundation Level Certification or later

Keywords: Canopy One Solutions Inc, Louisville , ServiceNow CMDB Analyst, IT / Software / Systems , Louisville, Kentucky

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