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Service Desk Specialist

Location: Louisville
Posted on: January 14, 2021

Job Description:

Modis is seeking a Service Desk Specialist for a contract-to-hire job in Louisville, KY 40222. All candidates must be able to work FULL TIME for any company in the U.S.
 
The Service Desk Specialist will diagnose network and desktop issues for 240 locations across 13 states. One must have strong networking and desktop knowledge to diagnose and support calls from employees with various levels of technical knowledge. Excellent customer support skills are a MUST! The company is growing quickly and has almost doubled in size from 2013.
 
AS A SERVICE DESK SPECIALIST, YOUR DUTIES WILL INCLUDE (BUT NOT LIMITED TO):
 


  • Provide Tier I and II phone support for desktop, tablets, printer and network issues.
  • Escalate end-user calls to Tier II and III support for resolution, when needed.
  • Resolve email tickets issues quickly.
  • Log and track issues in a timely manner.
  • Research issues to find solutions.
  • Logs and tracks all inbound calls utilizing current call ticketing system
  • Assigned and complete various projects from being a product liaison for major products to working with other corporate departments and third-party developers to solve technical problems.
  • Must be available and willing to work such weekends, holidays and after normal business hours as necessary or desirable to meet the business needs


 
SERVICE DESK SPECIALIST REQUIRED SKILLS AND QUALIFICATIONS:
 


  • 2+ years of experience supporting hardware and software installations
  • Ability to troubleshoot a network - is there connectivity.
  • STRONG customer service and communication skills
  • Team player and work independently to finish projects and daily tasks.
  • Demonstrated ability to take the initiative and take on responsibility – a “go getter”
  • If you are looking for a career with a fun, family friendly company and great benefits on the east end of Louisville, apply now!


 
 

Keywords: , Louisville , Service Desk Specialist, IT / Software / Systems , Louisville, Kentucky

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