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Motorcycle Part and Technical Support Expert

Company: J&P Cycles
Location: Louisville
Posted on: April 10, 2021

Job Description:

Company Description

Comoto Holdings is America's largest and fastest-growing omnichannel platform in the Powersports aftermarket-products industry; dedicated to advancing the experience of moto enthusiasts across the globe. Comoto's brands, RevZilla, Cycle Gear, J&P Cycles and now REVER, deliver premium products, dedicated expertise, engaging media, and passionate customer support of the Rider community, through best-in-class e-commerce and retail experiences.

Job Description

Imagine being able to get paid to talk about motorcycles all day? Well, look no further. J&P Cycles is looking for a Motorcycle Part and Technical Support Expert to work at our fulfillment center in Louisville, KY. Compensation starts at $15.50 an hour.

Motorcycle Technical Support / Part and Gear Expertise / Customer Service and Sales / Rider Support; this role is all of those jobs in one. You have to love motorcycles and the parts/accessories that go along with customizing them. You have to be a product expert. You have to be an excellent communicator, both verbally and written.

Our Motorcycle Part and Technical Support Specialist should be a two-wheel aficionado that is a devotee of the powersports industry and understand the importance of assuring a great customer experience, driving sales, and providing in-depth support for all riders that contact the companies under the Comoto Family of Brands: RevZilla, Cycle Gear, J&P Cycles and REVER.

Our Next Motorcycle Part And Technical Support Specialist Will

  • Research KY inventory to answer merchandise specifications, parts and accessory questions from a technical and hands on perspective for the RSC team.
  • Work with vendors via phone and email on missing and damaged pieces.
  • Check inventory locations to ensure the parts are correct and complete.
  • Requires the ability to be able to read and take measurements
  • Handle all ranges of levels of interaction with customers via phone, email, live chat, and other communication channels to take it one step forward toward facilitating all aspects of customer interaction with POLISH.
  • Assist customers with questions pertaining to fitment, application, repair, modification, and selection of motorcycle parts, gear, and accessories.
  • Take the advice given to the next level and help customers place orders for a complete customer experience.
  • Continually learn about a combination of some of the following: motorcycle parts and gear, motorcycle riding, motorcycle racing, dirt bike and offroad riding, adventure/touring riding, supercross/MX, bike modification, among others.
  • Provide technical support and coaching to customer service and sales staff.
  • Working with our logistics, sales, suppliers, order management teams, and other staff on a case by case basis to ensure that we overdeliver in every opportunity is what this position is all about!
  • Be detail-oriented, proactive, and conscientious with a commitment to self-improvement.
  • Be an excellent, polished communicator, both verbally and through writing.
  • Help customers all day, every day. Qualifications

    Our Next Motorcycle Part and Technical Support Specialist will need to be a graduate of a certified school for motorcycle technicians and/or have a minimum of two years of shop experience repairing motorcycles at a dealership or independent shop.

    Other Requirements
    • Commitment to Comoto's Core Values
    • Passion for motorcycles and related products is ideal; Rider/owners preferred
    • Advanced overall knowledge of motorcycle parts and accessories
      • Working knowledge of additional power sports equipment including UTV, ATV, Scooters and Snowmobiles is a bonus
      • Sound problem solving and analytical skills
      • Established communication, interpersonal, and listening skills
      • Ability to interact and work in a fast-paced, team-driven environment
      • Time management skills and the ability to organize and manage multiple priorities
      • Ability to work a schedule outside of standard business hours, including nights and weekends
      • Ability to speak multiple languages is a plus

        Additional Information

        All your information will be kept confidential according to EEO guidelines.

Keywords: J&P Cycles, Louisville , Motorcycle Part and Technical Support Expert, IT / Software / Systems , Louisville, Kentucky

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