Technical Support Specialist
Company: The Glenview Trust Company
Location: Louisville
Posted on: May 16, 2022
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Job Description:
The Glenview Trust Company, a highly respected wealth management
and financial services company seeks a Technical Support Specialist
for its offices in Louisville, Kentucky. This is an exceptional
opportunity with an organization that has created and supports a
collaborative environment and a culture of excellence. The Glenview
Trust Company is an Equal Opportunity Employer and offers a
competitive salary package, comprehensive health and well benefits,
generous PTO policy, and 401(k) plan with employer match. Flexible
scheduling and remote work by be available with specifics to be
determined based on the needs of the company and the employee. The
Technical Support Specialist position is responsible for ensuring
all technical aspects are functioning optimally. The Technical
Support Specialist's responsibilities revolve around maximizing
computer system capabilities for the organization including:
Duties and Responsibilities:
Outstanding technical knowledge of the installation, modification,
testing and troubleshooting personal computer hardware and
software.
Provides technical support for the purpose of maintaining the
availability and reliability of the company network, PC's, laptops,
and the resolution of software problems.
Performs pilot testing and monitors new systems and applications
through post implementation.
Handling internal and external customer technical support cases
through phone and email submission.
Preparing reference materials for users by drafting operations
instructions.
Maintain client confidence by keeping their information
confidential.
Performs other related duties as assigned by Management.
Qualifications:
2-5 years related experience or equivalent.
Bachelor's degree or equivalent training preferred.
Strong written and verbal communication skills.
Strong Customer Service, interpersonal and follow-up skills.
Strong technical aptitude and highly self-motivated
Commitment to excellence, confidentiality, and high ethical
standards
Strong problem-solving, and analytical skills.
Ability to manage priorities and workflow.
Demonstrates versatility, flexibility, and a willingness to work
within constantly changing priorities with enthusiasm.
Proven ability to handle multiple projects and meet deadlines.
Demonstrates good organization skills coupled with reliability,
flexibility, and desire to work closely with the user community and
other members of the support staff.
Job Requirements / Working Conditions
Ability to accurately manage a large volume of complex tasks and
meet required deadlines of the company and its clients.
Ability to maintain a high level of concentration with frequent
time pressures and constant interruptions.
Ability to sit for extended periods of time within an indoor office
environment around general office equipment, including computer and
workstations.
Ability to maintain sustained visual attention for considerable
periods of time.
This position may occasionally require working non-traditional
hours including evenings and weekends to complete an assignment
within the necessary time frame.
Occasionally required to lift/push/carry items up to 50 pounds.
Occasional travel to branch offices required.
PI176761710
Keywords: The Glenview Trust Company, Louisville , Technical Support Specialist, IT / Software / Systems , Louisville, Kentucky
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