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Technical Support Representative

Company: Xplor
Location: Louisville
Posted on: May 16, 2022

Job Description:

Company Description

Take a seat on the Xplor rocketship and join us as a Technical Support Representative to help people succeed across the world.

From dropping your kids off at childcare, getting something at home repaired, going to the gym or a fitness studio, to picking up your dry cleaning - our software, payments, and commerce-enabling solutions help everyday life businesses to overcome obstacles and form great relationships with their customers.

Job Description

The Technical Support role interacts with customers via phone and email daily. Promptly responding to all inquiries in a courteous and efficient manner. This role will service customers using our credit card processing platform all across the country.

  • Assist customers with technical support troubleshootingbilling, chargeback, funding, and access questions, via telephone and chat
  • Guide customers through trouble-shooting and programming on their credit card terminals and other types of hardware, also including assisting merchant with ensuring their own communication methods, including researching answers and guiding client through resolution in a timely, efficient manner
  • Interact and coordinate with other departments and co-workers to resolve customer issues
  • Adhere to established metrics relating to performance and efficiency
  • Maintain accurate documentation of each exchange
  • Follow up on cases that require further research or work
  • Must be wiling to work weekends, some overtime and holidays if needed
  • Continue to learn and take a proactive approach to professional and personal development by adding skills and knowledge as the business evolves
  • High level of ownership to ensure we are taking care of each interaction

    • High School Diploma or equivalent
    • Previous call center or customer support experience
    • Ability to multi-task and work well under pressure
    • High intiative, organization and attention to details
    • Team player, must work well with others
    • Must speak clearly and persuasively in positive or negative situations
    • Exceptional oral and written communication skills
    • Listens well in order to ask leading questions for clarification
    • Responds well to questions

      Additional Information

      All your information will be kept confidential according to EEO guidelines.

      Sheryl Sandberg once said, "If you're offered a seat on a rocket ship, don't ask what seat! Just get on." We couldn't agree more. So, are you ready to get on board?

      To learn more about usand our products, please visitwww.xplortechnologies.com/us/careers.

      Xplor is proud to be an Equal Employment Opportunity employer.We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, veteran statusand age. Applications are encouraged from all sectors of the community.

      All Information will be kept confidential according to EEO guidelines.

      We promote flexible working wherever we can, so whether you prefer to be fully remote or in an office, the choice can be yours.

      We're committed to replying to each application and look forward to getting in touch with you soon.

Keywords: Xplor, Louisville , Technical Support Representative, IT / Software / Systems , Louisville, Kentucky

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