Company: Dover Environmental Solutions Group
Posted on: November 26, 2022
Part of Dover Corporation's Engineered Systems segment, Vehicle
Service Group (VSG) is a strong, diverse and dynamic global leader
in the vehicle service industry. VSG comprises 13 major vehicle
lifting, wheel service, diagnostic and collision repair brands:
Rotary Lift -, Chief -, Forward -, Direct-Lift -, Ravaglioli,
Hanmecson -, Revolution -, Elektron, Blitz, Nogra, Butler, Space
and Sirio. POSITION TITLE: Technical Specialist SUMMARY:
Responsible for technical support before, during, and after the
sale of all Heavy Duty products including proper selection of
lifts, preparing and interpreting technical specifications and
submittal drawings, developing and delivering technical solutions
for appropriate service, maintenance, and repair practices, and
providing onsite supervision of troubleshooting and repair
techniques for difficult to diagnose lift problems. ESSENTIAL JOB
- Prepare written specifications for new products.
- Assist architects and engineers with specifications and
drawings for new projects.
- Develop written equipment quotations for factory direct
competitive bids as well as aggregate necessary pricing and
technical data for the channel.
- Prepare submittal data for specified projects.
- Coordinate required equipment and design requirements for
specials orders with engineering.
- Develop technical sales data and disseminate to internal and
- Develop troubleshooting and repair methodologies and
disseminate to the channel through internet, phone, and onsite
- Develop training material and lead training classes for HD
distributor sales and installer training.
- Participate in and/or supervise lift installations in the field
for high profile projects or to supplement the technical expertise
of channel partner on an exception basis.
- Submit RFC's to create new saddles, adapters, and other
customer driven product enhancements.
- Attend, set up, and work heavy duty trade shows as required.
- Up to 15%, with overnight and occasional weekend travel
required. Required Skills and Core Competencies:
- Education & Experience: Minimum 3 years of
industrial/commercial technical sales and customer service
experience and/or substantial experience in a manufacturing or
construction related environment, resulting in very good technical
problem solving skills in hydraulics, electronics and mechanical
systems and ability to interpret mechanical drawings/blueprints.
Engineering or marketing college degree preferred.
- Proficient in MS Office s uite of products, incl uding Word,
Excel, and PowerPoint as well as AS400 ERP system
- Ethics & Work Standards: Maintain the highest ethical and work
standards, while promoting the same attributes in co-workers and
others. Insure that all business activities - with both internal
and external customers - be performed with a professional demeanor
and that all participants be held accountable to this high
- Communication: Expresses thoughts clearly, both orally and in
writing, using good grammar. Presents concise, well organized
reports. Listens to understand input, feedback and concerns.
Provides complete information in an open, honest, and
straight-forward manner. Responds promptly and positively to
questions and requests.
- Teamwork/Relationships: Works with other employees willingly
and in a spirit of cooperation and teamwork. Supports cooperation.
Demonstrates a commitment to the entire business and is supportive
of all initiatives (company and departmental) to help grow Rotary
Lift's business in the U.S. and abroad. Cooperates fully with
others to achieve organizational goals. Is tactful, courteous, and
considerate. Embraces a positive outlook. Is respected and trusted
- Continual Improvement and Problem Resolution: Identifies and
communicates suggestions for work improvements. Uses
technical/analytical abilities to assure existing work practices
are the most efficient and cost effective possible. Performs
root-cause analysis and implements viable, permanent solutions to
problems. Works with both internal and external customers to
develop solutions which meet company-wide needs and objectives.
Applies a sense of urgency to resolve problems or create
opportunities that will increase productivity and create value.
Shares best practices with other employees across the
- Accountability: Accepts responsibility and accountability for
both the strategic planning and the successful implementation of
all projects/programs/duties as outlined in this job description.
Advises supervisor of concerns, problems and progress of work in a
timely manner. Demonstrates a sound balance between quality and
quantity of work while maintaining a sense of urgency toward
completion. Deadlines are met. The above description represents a
general synopsis of the principal functions of the job and should
not be construed as a comprehensive listing of all requirements
that may be inherent in the job. Prepar All qualified applicants
will receive consideration for employment without discrimination on
the basis of race, color, religion, sex, sexual orientation, gender
identity, national origin, protected veteran status, disability,
age, genetic information, or any other factors prohibited by law.
This position may be located in: Americas : United States : Indiana
: Madison Sub Division : VSG NSA Job Requisition ID : 45213Nearest
Major Market: Bloomington Indiana Nearest Secondary Market: Seymour
Job Segment: Hydraulics, Technical Support, Engineer, Mid-Range,
ERP, Engineering, Technology
Keywords: Dover Environmental Solutions Group, Louisville , Technical Specialist, IT / Software / Systems , Madison, Kentucky
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