Field Service Technician - Louisville, KY
Company: Glory Global Solutions
Location: Louisville
Posted on: January 26, 2023
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Job Description:
GLORY OFFERS401k plan with company nonelective contribution and
employer match,Education Reimbursement, Comprehensive Benefit
Package,& Career AdvancementCOMPANY OVERVIEWAs a global leader in
cash technology solutions, we provide the financial, retail, cash
center and gaming industries with confidence that their cash is
protected and always working to help build a stronger business.Our
cash automation technologies and process engineering services help
businesses in more than 100 countries optimize the handling,
movement and management of cash. While we span the globe, we
personally engage with each customer to address their unique
challenges and goals; enhancing staff efficiency, reducing
operating costs and enabling a more rewarding customer
experience.We offer peace of mind. We enable transformation. We
generate options. We empower people. We do all this by releasing
companies from the burden of cash management, putting cash to work,
and helping customers enhance the value that their staff and
facilities add to their business. ROLE PURPOSE:As a Field Service
Technician, you are the face of GLORY. As a member of the GLORY
Field Service team, you will be empowered to:Directly manage all
aspects of customer service and care with our clientsIndependently
troubleshoot and repair a variety of high-speed cash-handling
equipmentTrack and manage parts/toolsStay abreast of changes in
technical and functional elements of GLORY equipmentTHIS JOB MIGHT
BE RIGHT FOR YOU IF:You enjoy interacting with people and providing
good customer service.You consider yourself mechanically inclined
and a fast learner.You have great communication skills and can
effectively convey information.You are conscientious. You take the
time to ensure that your work is done right.You enjoy working with
minimal supervision. You are confident in your ability to
prioritize and make critical decisions.You are driven and motivated
to make a meaningful impact in your role.MAIN
RESPONSIBILITIES:Ensure overall customer satisfactionDiagnose
system problems and make repairsKeep customer apprised of progress
during maintenance or a down system situationComplete machine
installations, Engineering Change Notices that affect system
upgrades, and Hardware /Software upgrades that may require
technical assistanceAny other job responsibilities as assigned
within scope of position. The above statements are intended to
describe the general nature and level of work being performed by
people assigned to this position. They are not intended to be an
exhaustive list of all responsibilities, duties and skills required
of personnel so classified.REQUIRED EDUCATION AND
QUALIFICATIONSEducation Level:Currently enrolled in or completed
professional studies in electro-mechanics, electrical engineering,
or equivalent work experienceCertificates in related fields, i.e.
mechanics, electronics, automation, data processing
preferredQualifications:Excellent customer service and
communication skillWorking knowledge of personal computers
especially Microsoft Office, navigation across network sites and
email communicationLogical trouble shooting skills and capability
to isolate problems at PCB or component levelAbility to effectively
work with electric schematics, logic diagrams, mechanical
drawingsAC/DC power distribution, and digital/analog
circuitryExperience repairing high-speed paper handling machines
such as check sorters, mail sorters, currency sorters; ATM's or
copier machines experience is preferred3-5 years of technical field
service repair experience preferred, i.e. aviation, medical
equipment, vending machine repair, and/or military repair
experienceHold a Valid Driver's LicenseWhile some computer
knowledge is required, this position is focused electro-mechanical
repair. The ideal candidate may possess some PC knowledge. However,
this position is not intended for IT or help desk
professionals.REQUIRED SKILLS AND COMPETENCIESA company van is
provided and you will drive from your home daily to our customer
sites. Therefore, it is critical that you live within a reasonable
commute from the assigned territoryMust be able to lift up to 50
pounds without assistanceMust be able to sit and/or stand for long
periods of time, as well as be able to frequently kneel, bend,
squat, sit and twistMust be able to work at all of our customer
sites as needed including financial institutions, casinos (gaming
licensing may be required after the time of hire), truck stops,
recreational parks, retail stores etc.Ability to work weekends
and/or holidays on a rotational basis to accommodate business
needsMust be available for on call on some weekends and 24/7 if
necessaryMust be able to drive to customer sites during working
hoursOccasional travel outside your assigned territory including
air and overnight travel may be necessaryAbility to accommodate
limited accessibility at a job siteAbility to work autonomously
with minimal supervisionAn Equal Opportunity / Affirmative Action
Employer / An E-Verify EmployerIt is the policy of GLORY Global
Solutions, Inc. to provide equal opportunity for all qualified
persons and not to discriminate against any applicant for
employment because of race, color, religion, national origin, sex,
age, disability, protected veteran status, or any other status
protected by federal, state or local law governing the GLORY Global
Solutions, Inc. location to which this application is submitted.
GLORY endeavors to be accessible to any and all users. If you would
like to contact us regarding the accessibility of our website or
need assistance completing the application process, please contact
us at .Physical Demands And Work EnvironmentThe employee must
regularly lift and /or move up to 50 pounds without assistance.
Specific vision abilities required by this job include close
vision, depth perception, and ability to adjust focus. While
performing the duties of this Job, the employee is regularly
required to sit; use hands and finger, handle, or feel; reach with
hands and arms, and talk or hear. The employee is required to
stand; walk and stoop, kneel, squat, sit, and twist. The ability to
read, complete simple math calculations, and withstand moderate
amounts of stress are important in achieving job
objectives.Candidates please send resumes to
Keywords: Glory Global Solutions, Louisville , Field Service Technician - Louisville, KY, IT / Software / Systems , Louisville, Kentucky
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