Appliance Technical Support Specialist

Company: Modis
Location: Louisville
Posted on: March 21, 2023

Job Description:

Akkodis is seeking a Appliance Technical Support Specialist for a 6 month onsite contract position (with possible extension or perm conversion.) Also remote opportunity available after proving ability to work independently) with a client located in Louisville, KY. You will be responsible for providing appliance repair technical support to the field appliance servicers, including Factory Service Technicians and Customer Care Servicers. You will address up to 30 to 40 calls in an eight hour shift. You will search information database for troubleshooting details and make recommendations. Flexible, but consistent, schedule that must include working 11:00 am to 3:00 pm EST Monday through Friday. Saturday availability a plus. Pay/Salary Range: $25.00 to $27.00 per hour Appliance Technical Support Specialist job responsibilities include: --- Provide timely, accurate and professional technical support to field technicians and services via telephone, utilizing all available resources. --- Act as a liaison among Consumer Operations and Manufacturing components regarding technical and service issues, including approval for product exchanges. --- Provide timely, accurate product failure information to the business to drive root-cause quality fixes. --- Work with Field Service Technicians and management to drive first time call completion. QUALIFICATIONS: --- High School Diploma, Vocational training or equivalent --- Three to five years as an Appliance Technician or Appliance Repair Technical support Agent --- Functional knowledge of Microsoft Office --- Excellent phone customer service and troubleshooting. If you are interested in this Appliance Technical Support Specialist job in Louisville, KY then please click APPLY NOW. For other opportunities available at Akkodis go to . Equal Opportunity Employer/Veterans/Disabled Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit The Company will consider qualified applicants with arrest and conviction records. Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to The Company will consider qualified applicants with arrest and conviction records

Keywords: Modis, Louisville , Appliance Technical Support Specialist, IT / Software / Systems , Louisville, Kentucky