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Telecom Field Technician

Company: INSPYR Solutions
Location: Louisville
Posted on: May 28, 2023

Job Description:

Title: FLM TechnicianLocation: Louisville KY areaDuration: Contract to hireWork Requirements: US Citizen, GC Holders Qualified candidates may send a copy of their resume (Word Format) to Johna Rogers at jrogers@inspyrsolutions.com. Job Summary:As a full-time Field Operations Technician, you will utilize your technical background to work on restoration activities, preventative maintenance, and installation. Your emphasis on building trust with clients and providing a best-in-class approach to customer service will be the foundation for success. You will perform installation, repair, configuration, and testing of moves, additions, changes, and disconnects (MACD) on various Nortel, Fujitsu, Alcatel, and similar products to support customer optical, electrical, voice and data services. Additionally, you will test circuits using optical time domain reflectometers (OTDR).Essential Responsibilities: Provide high-level customer service, ensuring that any escalations or concerns are addressed professionally Drive to and from customers' business locations in a defined geographic area performing installation and repair of internet, copper and fiber cabling, rack mounted routers, demarcation extensions, etc. Receive and complete work orders from a centralized dispatch center ensuring that routes are efficient, and that service is delivered in a timely manner Operate equipment and vehicle in a safe manner, ensuring adherence to safety program Interact with customers professionally and courteously to ensure that their work orders are completed as requested Troubleshoot technical issues such as installing cable runs, swapping out cards, installing data circuits for internet connections Trace and locate appropriate telecommunications links, which could involve working in confined spaces (attics and crawl spaces) and climbing ladders Ensure vehicle, test equipment, and tools are maintained in excellent conditionSkills: 5 plus years of previous experience in telecommunications, business installation, and service for electronics and appliances, security, cabling Ability to test, measure and troubleshoot fiber optic networks Strong MS Office skills in Word & Excel A positive, "can-do attitude and customer-focused approach that will enable you to deal with challenging situations with integrity, empathy, and sincerity Previous experience working in the field independently and thriving in a fast-paced environment; self-motivated and able to prioritize and organize workloads with little direction Strong communication skills, both written and verbal Self-Motivated and able to prioritize and organize workloads with little directionRequirements: Must have and maintain a valid state driver's license Successful completion of pre-employment screenings including background and drug & alcohol The ability to work on call, evenings, and weekends as required Able to meet the physical requirements of the position which involves sitting, standing, bending, climbing, lifting (up to 51 pounds), working at heights (15 to 25 feet above the ground), in confined spaces (attics and crawl spaces), and in all types of weather conditions (rain, snow, heat, etc.)About INSPYR Solutions:As a leading information technology partner, we connect top IT talent with our clients to provide innovative business solutions through our IT Staffing, Professional Services, and Infrastructure Solutions divisions. We understand and value the unique needs of highly-skilled information technology professionals in the industry and always strive to stay above the curve. Our company was founded on the following core values: Be the Best, Understand the Urgency, Never Ever Give Up, Have the Courage to Excel, and Make a Contribution. We take pride in our business model and strive to create a positive workplace environment through an exemplary culture. INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.#IND-TELECOM PDN-990b15b7-92e4-435b-bf59-4e5cc8b25bac

Keywords: INSPYR Solutions, Louisville , Telecom Field Technician, IT / Software / Systems , Louisville, Kentucky

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