Director of Public Sector Cloud Telephony Engineering - Remote

Company: TTEC
Location: Louisville
Posted on: September 16, 2023

Job Description:

Bringing smiles is what we do at TTEC for you and the customer. As an Executive Director working remotely in the US, you'll be a part of creating and delivering amazing customer experiences while you also , an award-winning employment experience and company culture.What You'll be DoingYou are a seasons telephony engineer with 20 years of experience delighting government clients with supporting their business needs through a variety of products, tools and skills.You'll report to Vice President - Technology Strategy, Public Sector During a Typical Day, You'll

• Drive design and implementation of new Cisco and Genesys contact center engagements in support of local, state and federal government agencies
• Work collaboratively with client teams and project managers to drive efficiencies in contact center operations through automation and technical capabilities
• Ensure technical designs are compliant with security regulations to include MARS-E, FedRAMP, PCI, SOC
• Guide strategic planning for future growth
• Interface with client executives to drive program deliverables and business enhancements.What You Bring to the Role
  • 15 years in technical telecommunications and contact center implementations
  • 5 years experience in government compliance management
  • 10 years telephony integration design and implementation work
  • 5 years in report development
  • 5 years database managementWhat You Can Expect
    • An annual incentive program
    • Medical, dental, and vision
    • Tax-advantaged health care accounts
    • Financial and income protection benefits
    • Paid time off (PTO) and wellness time off
    • Tuition reimbursement and access to thousands of free online coursesVisit for more information.The anticipated range is $86,000 - $148,000 USD. Actual compensation offers to a candidate may vary based upon geographic location, work experience, education and/or skill levels.About TTECOur business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

Keywords: TTEC, Louisville , Director of Public Sector Cloud Telephony Engineering - Remote, IT / Software / Systems , Louisville, Kentucky