Director of Public Sector Cloud Telephony Engineering - Remote
Company: TTEC
Location: Louisville
Posted on: September 16, 2023
Job Description:
Bringing smiles is what we do at TTEC for you and the customer.
As an Executive Director working remotely in the US, you'll be a
part of creating and delivering amazing customer experiences while
you also , an award-winning employment experience and company
culture.What You'll be DoingYou are a seasons telephony engineer
with 20 years of experience delighting government clients with
supporting their business needs through a variety of products,
tools and skills.You'll report to Vice President - Technology
Strategy, Public Sector During a Typical Day, You'll
- Drive design and implementation of new Cisco and Genesys
contact center engagements in support of local, state and federal
government agencies
- Work collaboratively with client teams and project managers to
drive efficiencies in contact center operations through automation
and technical capabilities
- Ensure technical designs are compliant with security
regulations to include MARS-E, FedRAMP, PCI, SOC
- Guide strategic planning for future growth
- Interface with client executives to drive program deliverables
and business enhancements.What You Bring to the Role
- 15 years in technical telecommunications and contact center
implementations
- 5 years experience in government compliance management
- 10 years telephony integration design and implementation
work
- 5 years in report development
- 5 years database managementWhat You Can Expect
- An annual incentive program
- Medical, dental, and vision
- Tax-advantaged health care accounts
- Financial and income protection benefits
- Paid time off (PTO) and wellness time off
- Tuition reimbursement and access to thousands of free online
coursesVisit for more information.The anticipated range is $86,000
- $148,000 USD. Actual compensation offers to a candidate may vary
based upon geographic location, work experience, education and/or
skill levels.About TTECOur business is about making customers
happy. That's all we do. Since 1982, we've helped companies build
engaged, pleased, profitable customer experiences powered by our
combination of humanity and technology. On behalf of many of the
world's leading iconic and hypergrowth brands, we talk, message,
text, and video chat with millions of customers every day. These
exceptional customer experiences start with you.TTEC is proud to be
an equal opportunity employer where all qualified applicants will
receive consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the cultures and perspectives within our
global teams. We aim to reflect the communities we serve, by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued,
belonging, and comfortable being their authentic selves at work. As
a global company, we know diversity is our strength because it
enables us to view things from different vantage points and for you
to bring value to the table in your own unique way.
Keywords: TTEC, Louisville , Director of Public Sector Cloud Telephony Engineering - Remote, IT / Software / Systems , Louisville, Kentucky
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