Technical Advisor - HVAC
Company: 2j Supply
Location: Lexington
Posted on: May 7, 2024
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Job Description:
*TERRITORY COVERS - Northern Kentucky and Cincinnati
metropolitan areas. Based out of Lexington, Louisville or
Cincinnati.**2J Supply is a - GROWING - Wholesale Distributor of
Heating & A/C (HVAC) products.* Headquartered in Dayton, Ohio, with
11 Branches located in Ohio, Kentucky, West Virginia, and Indiana.
We supply HVAC residential contractors with a full selection of
equipment, exceptional service, technical support, job site
delivery and HVAC training. Ultimately, giving the homeowner the
comfort, they expect.*For more than 60 years, we built our success
on solid relationships with our Employees, Customers, and the
Communities we serve.**We Value:** *Relationships - *We create
respectful, mutually beneficial relationships.* *Integrity *We are
fair, honest, and ethical in all that we do.* *Service* We are
committed to the needs of others.* *Excellence* We continually
improve and grow.*We offer** A Competitive Salary* Health, Dental,
Vision, Life Insurance* Paid Time Off, Paid Holidays and a
Community Service Paid Day* Tuition Reimbursement* Paid Parental
Leave* 401K with 6% company match that is Fully Vested!* Profit
SharingOur Technical Service Advisor (TSA) provides HVAC technical
training and support to our customers and staff by sharing product
advice, training, and knowledge. TSAs explain the proper
application, installation, operation and service for our HVAC
products. Their focus is to provide exceptional customer service
and expertise to ensure the best product reliability, safety and
highest customer satisfaction.*Responsibilities:** Provide remote
technical support regarding product installation and services
identifying and communicating technical risks, requirements, and
issues or refer to alternative resources.* Communicate effectively
to people with various levels of knowledge to ensure appropriate
usage and technical information supporting employees and
customers.* Develop positive, customer-centric relationships with
Sales and Operations teams.* Provide on-site customer visits and
support to assist in technical direction and problem resolution and
refer more complex issues to higher levels or manufacturers.* Learn
and apply approved software for load calculations and duct
equipment planning.* Provide training classes regarding product
lines and application for certification credit or as a resource to
improve product knowledge.* Attend industry and key manufacturing
training courses.* Work directly with customers, vendors and
internal teams to comply with product program application and
execute technical specifications.* Maintain timely and accurate
records and prepare updates on products and features regarding
problems or modifications to assist in the improvement of image and
quality of products and services.* Troubleshoot problems, answer
questions and address customers regarding products provided and
offer solutions.* Utilize appropriate tools to track and update
customer visits, inquiries and communication.* Serve as a main
trainer for the organization regarding detailed product training
from the vendor and functioning as a train the trainer for the
whole company and for customer certification maintenance.* Perform
other duties and responsibilities as
required.*Qualifications:*_Required:_* 4-5 Years HVAC industry
experience, focused on unique product lines.* Excellent verbal,
written, listening and interpersonal skills.* Valid unrestricted
drivers license* Computer literate and able to learn manufacturer
technical information and product specifications.* Answer customer
calls after hours on occasion.* Drive to 2J branches and the
locations of the customers for field visits.* Effectively deal with
a variety of people and difficult situations in a positive and
open-minded manner.* Proficient with Microsoft Office (Word, Excel,
PowerPoint)* Effectively multi-task and solve problems.* Think
critically and logically under pressure and work in a fast-paced
environment._Preferred_* College degree in business management,
marketing or related field* Retail service repair HVAC knowledge*
Experience instructing, training or teaching in HVAC or a technical
field.* NATE certification_Travel_This position requires up to 40%
travel within a local geographical area. Occasionally travel is
outside of the local area and overnight stay may be required.We are
an equal opportunity employer. Employment is contingent upon
completion of a successful *background check, drug screen, and
Motor Vehicle Report.*Job Type: Full-timeBenefits:* 401(k)* 401(k)
6% Match* 401(k) matching* Dental insurance* Employee assistance
program* Employee discount* Health insurance* Health savings
account* Life insurance* Paid time off* Parental leave*
Professional development assistance* Referral program* Tuition
reimbursement* Vision insuranceSchedule:* 5x8* 8 hour shift* Monday
to FridayWork Location: In personby Jobble
Keywords: 2j Supply, Louisville , Technical Advisor - HVAC, IT / Software / Systems , Lexington, Kentucky
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