Technical Support Professional

Company: Disability Solutions
Location: Louisville
Posted on: September 1, 2024

Job Description:

Join a team recognized for leadership, innovation and diversityAs
a Technical Support Professional here at Honeywell, you will have the
opportunity to showcase your expertise as a subject matter expert in relevant
technologies and products. You will provide expert technical support to our
customers, resolving complex issues and ensuring their satisfaction. Your
ability to analyze and solve problems will be crucial in delivering exceptional
support and maintaining strong relationships with our valued customers. You
will report directly to our Sr. Technical Support Supervisor and you'll work
out of our Louisville, Kentucky location on a Hybrid work schedule. In this role, you will impact our technical support operations, the
satisfaction of our customers, and the growth of the organization. KEY RESPONSIBILITIES ------- Provide expert technical support to
customers, resolving complex technical issues ------- Serve as a subject matter expert in
relevant technologies and products ------- Collaborate with cross-functional
teams to develop and implement technical support strategies ------- Lead and mentor junior technical
support professionals, providing guidance and support ------- Stay updated with industry trends and
advancements, and provide recommendations for improvement ------- Contribute to the development and
improvement of technical support processes and tools ------- Establish and maintain strong
relationships with key stakeholders, including customers and internal teams ------- Participate in customer meetings and
provide technical expertise and guidance BENEFITS OF WORKING FOR HONEYWELL In addition to a competitive salary, leading-edge work, and developing
solutions side-by-side with dedicated experts in their fields, Honeywell
employees are eligible for a comprehensive benefits package. This package
includes employer subsidized Medical, Dental, Vision, and Life Insurance;
Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts,
Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid
Time Off (for vacation, personal business, sick time, and parental leave), and
12 Paid Holidays. For more information visit: The application period for the job is estimated to be 40 days from the job
posting date; however, this may be shortened or extended depending on business
needs and the availability of qualified candidates.YOU
MUST HAVE ------- Minimum of 6 years of proven
experience in technical support or a similar role ------- Expertise in relevant technologies
and products ------- Strong problem-solving and analytical
abilities ------- Excellent communication and
interpersonal skills ------- Ability to effectively manage and
prioritize multiple projects and tasks ------- Experience in mentoring and leading a
team ------- Strong customer focus and commitment
to customer satisfaction WE VALUE ------- Bachelor's degree in Engineering or a
related field; Master's degree preferred ------- Expert technical knowledge and
subject matter expertise ------- Strong leadership and mentoring
skills ------- Ability to drive innovation and
continuous improvement ------- Results-oriented approach and ability
to meet business objectives ------- Excellent problem-solving and
decision-making abilities ------- Strong business acumen ------- Ability to build and maintain strong
relationships ABOUT HONEYWELL Honeywell International Inc. (Nasdaq: HON) invents and commercializes
technologies that address some of the world's most critical challenges around
energy, safety, security, air travel, productivity, and global urbanization. We
are a leading software-industrial company committed to introducing state of the
art technology solutions to improve efficiency, productivity, sustainability,
and safety in high growth businesses in broad-based, attractive industrial end
markets. Our products and solutions enable a safer, more comfortable, and more
productive world, enhancing the quality of life of people around the globe. THE BUSINESS UNIT Honeywell Building Automation (BA) is a leading global provider of products,
software, solutions, and technologies that enable building owners and occupants
to ensure their facilities are safe, energy efficient, sustainable, and
productive. BA products and services include advanced software applications for
building control and optimization; sensors, switches, control systems, and
instruments for energy management; access control; video surveillance; fire
products; and installation, maintenance, and upgrades of systems. Revenues in
2022 for BA were $6B and there are approximately 18,000 employees
globally.-- . Honeywell is an equal opportunity employer. Qualified applicants will be
considered without regard to age, race, creed, color, national origin,
ancestry, marital status, affectional or sexual orientation, gender identity or
expression, disability, nationality, sex, religion, or veteran status.-- .Additional Information

Keywords: Disability Solutions, Louisville , Technical Support Professional, IT / Software / Systems , Louisville, Kentucky