Field Tech - Louisville
Company: Restaurant Service Solutions
Location: Louisville
Posted on: February 15, 2026
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Job Description:
Job Description Job Description As our Field Tech in this remote
role in the Louisville, KY area, you will be the person our clients
see face to face and look to for solutions onsite. Every day you
will be traveling to clients’ sites to resolve issues or complete
installs of several technologies you may not know right now. To
thrive in this role, you must have a drive to find the root cause
of a problem that might be hidden by the interconnected issues and
could require more work from you beyond the initial dispatch
description. You have experience where you utilized persistent
troubleshooting skills and exceptional customer service to build
rapport with the client, dig into the problem and find the actual
source of the problem, going beyond the basic solution. This should
include an orderly and clean approach to problem solving knowing
that the jobsite you leave behind becomes your reputation. You also
must have a clean driving record and background check as you will
be working independently onsite and driving a company vehicle.
Here’s What You Can Expect To shift gears quickly from different
types of technology, how they are interconnected and how they are
used differently in different restaurants. Physical & Dirty Work –
no sugar coating it – this role uses tools like a concrete saw,
hammer drill, volt meter, toner, ohms meter in cutting concrete,
pulling cable, and mounting heavy monitors inside and outside the
restaurant. You should be able to lift and move 50 pounds
routinely, be comfortable working on a 12’ ladder, pulling cable in
attic or rafters. To be held accountable for your van inventory,
schedule, and ticket completion in our CRM software (TigerPaw). Our
field technicians roll in company cargo van with a great deal of
inventory. Completing an accurate and timely inventory of your
vehicle and parts on each ticket is vital to success on the next
call. A highly variable schedule – some days you might work from
8am to 4pm on service calls to several restaurants across the
region and others you might work from 11pm to 4am installing new
systems. The challenges at one site could dramatically change the
schedule for the day as you diligently pursue answers to a
persistent problem. Travel! This role travels on a daily basis to
customer locations and needs to arrive reliably at the place and
time we committed to. Travel is typically within 4 hours of
Louisville but will frequently include overnight stays. Friendly
competitive environment of techs and managers that are available
for support and that want to see you succeed. What makes us
different The Field Service team at RSS is the unique combination
of doing hard, dirty work, engaging with many different
technologies and working professionally with managers to protect
their business. The Field Service team is instrumental in
protecting our clients’ sites by using discretion and consideration
for the restaurant operation and providing full resolution to
complex onsite issues. Our clients are Quick Service Restaurant
owners and operators nationwide with equipment ranging from legacy
to cutting edge in unique configurations. At RSS, we provide a
single source for the technology needed to run a restaurant. We
serve as the partner to create the integrated technology solutions
and provide the support necessary to keep everything running
smoothly. Benefits: Vehicle for Company Travel Company Provided
Tools & Equipment Up to 21 days off in the first full year Medical
insurance (we offer a choice of 3 different medical plans) Dental
insurance Vision insurance 401k with employer match Company paid
Life Insurance, Short term disability and Long term disability
insurance Even if you do not have all the experience or
qualifications listed, we would encourage you to apply. We offer
training on all systems that we support and look for individuals
with technical aptitude and exceptional customer service. We are
interested in all qualified candidates who are eligible to work in
the United States but at this time we are not able to sponsor work
visas. · Valid Driver’s License is required Physical Requirements:
· Frequent manual dexterity to grip, turn and fine manipulation ·
Extensive bending, lifting, walking, crawling, climbing · Vision
abilities to see fine detail and distinguish colors on cabling and
indicators · Extensive driving Job Type: Full-time, W2 position
Keywords: Restaurant Service Solutions, Louisville , Field Tech - Louisville, IT / Software / Systems , Louisville, Kentucky
