Returns Specialist - Inventory Clerk
Company: Fenix Parts Inc
Location: Louisville
Posted on: February 17, 2026
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Job Description:
Job Description Job Description About the Role: The Returns
Specialist plays a critical role in managing and optimizing the
product return process to ensure customer satisfaction and
operational efficiency. This position involves handling return
requests, inspecting returned merchandise, and coordinating with
various departments such as logistics, customer service, and
inventory management. The specialist will analyze return data to
identify trends and recommend improvements to reduce return rates
and enhance product quality. They will also ensure compliance with
company policies and regulatory requirements related to returns and
refunds. Ultimately, the Returns Specialist contributes to
maintaining a positive customer experience while minimizing
financial losses associated with product returns. Minimum
Qualifications: High school diploma or equivalent. Experience in
customer service, retail, or logistics with exposure to returns
processing. Basic computer skills, including proficiency with
Microsoft Office and inventory management systems. Strong attention
to detail and organizational skills. Ability to communicate clearly
and professionally with customers and internal teams. Preferred
Qualifications: Associate’s degree or higher in business
administration, supply chain management, or a related field.
Experience using returns management software or ERP systems.
Knowledge of product lifecycle and quality control processes.
Analytical skills to interpret return data and recommend process
improvements. Familiarity with regulatory requirements related to
product returns and consumer protection. Responsibilities: Process
and evaluate customer return requests promptly and accurately
according to company policies. Inspect returned products to assess
condition and determine appropriate disposition, such as
restocking, refurbishing, or disposal. Coordinate with customer
service, warehouse, and finance teams to resolve return-related
issues and ensure timely refunds or exchanges. Maintain detailed
records of returns and generate reports to track return rates,
reasons, and financial impact. Identify patterns or recurring
issues in returns and collaborate with relevant departments to
implement corrective actions. Skills: The Returns Specialist uses
strong communication skills daily to interact effectively with
customers and internal teams, ensuring clarity and professionalism
in all exchanges. Attention to detail is essential when inspecting
returned products and documenting return information accurately to
maintain data integrity. Analytical skills are applied to review
return trends and identify opportunities for process enhancements
that reduce costs and improve customer satisfaction. Proficiency
with computer systems and software enables efficient processing of
returns and generation of insightful reports. Additionally,
problem-solving skills help the specialist address complex return
cases and collaborate with other departments to implement effective
solutions.
Keywords: Fenix Parts Inc, Louisville , Returns Specialist - Inventory Clerk, IT / Software / Systems , Louisville, Kentucky
