Account - Technical Support Specialist

Company: Electrolux Professional
Location: Louisville
Posted on: April 1, 2026

Job Description:

Description At Electrolux Professional Group we hire to meet needs beyond tomorrow UNLOCK YOUR POTENTIAL At Electrolux Professional Group, we believe potential powers progress. We’re not searching for perfection—we’re looking for people with the right mindset. If you're curious, resilient, and ready to grow, you'll find the space to lead, innovate, and together with us Meet the needs beyond tomorrow. https://www.electroluxprofessionalgroup.com/en/join-us/ Account - Technical Support Speacialist Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITES: · Serve as a primary contact for assigned accounts, supporting ongoing customer satisfaction. · Communicate professionally and effectively through email, phone, and additional communication channels. · Support inbound call needs in a call?center environment when required. · Conduct initial troubleshooting and escalate more complex technical issues appropriately. · Dispatch service calls and coordinate with service technicians to promote timely resolution. · Monitor and maintain service tickets, ensuring accurate documentation and follow?up. · Collaborate with cross?functional teams to address customer needs and ensure issue resolution. · Provide updates and reporting to management regarding account status and service?related performance metrics. Qualifications WHAT’S NEEDED FOR YOU TO THRIVE REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: · Strong organizational and time?management skills with the ability to prioritize multiple tasks. · Effective written and verbal communication skills that support clear and inclusive interactions. · Customer?focused approach with a professional and respectful demeanor. · Ability to perform basic troubleshooting and a willingness to learn new tools and technologies. · Proficiency with Microsoft Office and Excel. · Multilingual skills, including Spanish, are welcomed but not required. (Note: phrased inclusively to avoid bias.) EDUCATION AND EXPERIENCE: · High school diploma or equivalent required; an associate or bachelor’s degree is preferred. · 1–2 years of experience in account management, customer service, or technical support. OUR CULTURE IN 4 WORDS Be Customer Obsessed. Build Trust. Be Bold. Act Sustainably. (We’re building it every day — and we’d love your help.) WHAT’S IN IT FOR YOU Trust, ownership, and the opportunity to grow • Be part of a company grounded in customer focus, sustainability leadership, innovation, and social impact. We aim to Meet Needs Beyond Tomorrow • The possibility to work hybrid and build a flexible worklife balance • Be part of an industry shift that makes a difference — in how people live, cook, clean, care, and serve • Plus: country-specific perks and benefits designed to support your well-being.

Keywords: Electrolux Professional, Louisville , Account - Technical Support Specialist, IT / Software / Systems , Louisville, Kentucky