Application Support / Technology Support III
Company: JPMorgan Chase & Co.
Location: Louisville
Posted on: April 1, 2026
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Job Description:
Description Propel operational success with your expertise in
technology support and a commitment to continuous improvement. As a
Technology Support III team member in Commercial & Investment Bank
Payments Technology, you will ensure the operational stability,
availability, and performance of our production application flows.
Encourage a culture of continuous improvement as you troubleshoot,
maintain, identify, escalate, and resolve production service
interruptions for all internally and externally developed systems,
leading to a seamless user experience. Job responsibilities
Provides end-to-end application or infrastructure service delivery
to enable successful business operations of the firm Supports the
day-to-day maintenance of the firm’s systems to ensure operational
stability and availability Assist in the monitoring of production
environments for anomalies and address issues utilizing standard
observability tools Identify issues for escalation and
communication, and provide solutions to the business and technology
stakeholders Analyze complex situations and trends to anticipate
and solve incident, problem, and change management in support of
full stack technology systems, applications, or infrastructure
Responds to service requests from Client facing support teams,
Operations, Risk/control partners and others Conducts shell
scripting and works with Application Support monitoring tools
(Splunk, Bit Bucket, etc) Works closely with end users and software
Engineers in resolving day to day issues and conducting daily
health checks of applications and processes Participates in root
cause calls and drives actions to resolution with a keen focus on
preventing incidents Required qualifications, capabilities, and
skills 3 years of experience or equivalent expertise
troubleshooting, resolving, and maintaining information technology
services Demonstrated knowledge of applications or infrastructure
in a large-scale technology environment both on premises and public
cloud Experience in observability and monitoring tools and
techniques Exposure to processes in scope of the Information
Technology Infrastructure Library (ITIL) framework Hands on
experience in Windows, .NET, and Unix Operating systems Programming
experience in Java or Python in software development lifecyce
Strong shell automation scripting in (Oracle, SQL Server, VBScript,
Python, Java, and/or Powershell) Working knowledge of development
toolset to design, develop, test, deploy, maintain and improve
software Experience in Application Support Monitoring Tools
(Splunk, Bitbucket, etc.) Strong collaboration and communications
skills in working with teams to develop meaningful relationships in
achieving common goals U.S. Citizenship only (Must pass 4-6 months
U.S Federal Government clearance process) Preferred qualifications,
capabilities, and skills Working understanding of public cloud (AWS
preferred) Working knowledge of RDS and Citrix environment
Experience with Active Directory Experience in a very large
financial services technology environment Knowledge of
industry-wide technology trends and best practices
Keywords: JPMorgan Chase & Co., Louisville , Application Support / Technology Support III, IT / Software / Systems , Louisville, Kentucky
