Technical Account Manager with ink or specialty chemical industry
Company: Talent Search PRO
Location: Louisville
Posted on: April 2, 2026
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Job Description:
This role can be 75% remote in: Ohio, Michigan, Indiana or
Kentucky, the other 25% will be traveling Position Summary: The
Technical Service Manager leads the technical interface between
Flint Group and key customers in the wide web flexographic and
gravure printing segments. Specializing in water based and solvent
based inks and coatings, the TSM is responsible for overseeing
technical support activities, managing customer relationships, and
ensuring successful product implementation and performance. This
leadership role drives technical excellence, supports business
growth, and ensures high customer satisfaction through expert
service delivery and collaboration with internal and external
teams. Key Responsibilities: 1. Manage and lead technical support
for wide web flexo and gravure customers, ensuring optimal use of
Flint Group's water and solvent based product lines. 2. Oversee on
site troubleshooting, ink optimization, and product performance
evaluations. 3. Coordinate and lead press trials, product
introductions, and technical audits at customer facilities. 4.
Collaborate with R&D, sales, manufacturing, and regulatory
teams to deliver tailored technical solutions that meet customer
needs. 5. Develop and implement technical service strategies that
support customer retention, growth, and innovation. 6. Build strong
relationships with key customer stakeholders, acting as the primary
technical point of contact. 7. Provide guidance and mentorship to
technical representatives or field service personnel, where
applicable. 8. Maintain detailed technical documentation, service
reports, and communication logs to support proactive issue
resolution and continuous improvement. 9. Ensure compliance with
safety, environmental, and regulatory standards, particularly
regarding solvent handling, emissions, and product stewardship.
Qualifications: · Education: Bachelor’s degree in Chemistry,
Printing Technology, Engineering, or a related technical field is
preferred. · Experience: · 5 years in a technical role supporting
wide web flexographic and/or gravure printing. · Proven experience
with water based and solvent based inks and coatings used in
flexible packaging. · Demonstrated ability to lead customer facing
technical engagements and manage technical projects independently.
· Strong knowledge of pressroom processes, ink/substrate
interactions, drying systems, and surface treatments. · Skilled in
color matching, print troubleshooting, and print defect analysis. ·
Effective communicator with excellent customer service and cross
functional collaboration skills. · Able to travel frequently (up to
70%) to customer sites, manufacturing plants, and regional
meetings. Preferred Skills: · Experience with color management
systems (e.g., X-Rite). · Understanding of lamination, coating, and
post print converting processes. · Familiarity with VOC compliance,
safety protocols, and system regulations.
Keywords: Talent Search PRO, Louisville , Technical Account Manager with ink or specialty chemical industry, Manufacturing , Louisville, Kentucky
