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Technology Business Systems Professional 2

Company: Humana
Location: Louisville
Posted on: December 5, 2019

Job Description:

Description Utilize your business knowledge to help analyze and improve existing processes, systems and user experience. Humana is seeking a Sales Enabling Technology (SET) Business Systems Professional who will work on a team that manages the development and execution of projects impacting the Sales Customer Relationship Management (CRM) tool suite. The successful Technology Business Systems Professional will collaborate with other Business Professionals and leaders within SET and MarketPOINT to: analyze current tools and services (optimize service processes, enhance tool usability and customer adoption) and evaluate proposed enhancements to the tools and processes as directed. • Ensure successful implementation of SET initiatives • Partner with Sales agents and their leadership, additional subject matter experts and other partners to develop and deploy continuously improving tools, processes and procedures • Conduct exploration analyses to vet new ideas and understand potential impacts and cost to the business • Review/maintain tools and applications by working with business, IT and other partners to reduce complexity, improve accuracy, reliability and user experience • Act as a Product Owner for one or more customer facing applications that support retail sales agents • Provide Subject Matter Expertise on the user group supported by their owned application(s) • Provide business support of User Acceptance Testing and Post Production Validation as a part of the application release process Responsibilities Utilize your business knowledge to help analyze and improve existing processes, systems and user experience. Humana is seeking a Sales Enabling Technology (SET) Business Systems Professional who will work on a team that manages the development and execution of projects impacting the Sales Customer Relationship Management (CRM) tool suite. The successful Technology Business Systems Professional will collaborate with other Business Professionals and leaders within SET and MarketPOINT to: analyze current tools and services (optimize service processes, enhance tool usability and customer adoption) and evaluate proposed enhancements to the tools and processes as directed. Ensure successful implementation of SET initiatives Partner with Sales agents and their leadership, additional subject matter experts and other partners to develop and deploy continuously improving tools, processes and procedures Conduct exploration analyses to vet new ideas and understand potential impacts and cost to the business Review/maintain tools and applications by working with business, IT and other partners to reduce complexity, improve accuracy, reliability and user experience Act as a Product Owner for one or more customer facing applications that support retail sales agents Provide Subject Matter Expertise on the user group supported by their owned application(s) Provide business support of User Acceptance Testing and Post Production Validation as a part of the application release process Required Qualifications Bachelor's Degree in a Business or Technical field 1+ years of experience with engaging customers to understand their needs, requirements and satisfaction levels, as well as accurately capturing their input Demonstrated success leading and partnering in a cross functional, team oriented environment Demonstrated history of professional ownership Demonstrated relationship building with key stakeholders Demonstrated outstanding written and verbal communication skills Demonstrated ability to resolve problems in a logical and systematic manner Demonstrated broad knowledge of a wide range of SDLC concerns (e.g., accessibility, security, web development methods, requirements, and procedures) Experience with Process Improvement and/or Project Management methodologies Preferred Qualifications Experience working with Customer Relationship Management (CRM) systems – preference to Microsoft Dynamics Experience working with Microsoft Team Foundation Server (TFS) Experience writing requirements, user stories and agile backlog management Additional Information Scheduled Weekly Hours 40

Keywords: Humana, Louisville , Technology Business Systems Professional 2, Other , Louisville, Kentucky

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