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Market Development 4 - Customer Care Representative

Company: Gannett
Location: Louisville
Posted on: February 15, 2020

Job Description:

Market Development 4 - Customer Care Representative Louisville, KY, USA Req #10053 Thursday, January 16, 2020 Gannett Co., Inc. (NYSE: GCI) is an innovative, digitally focused media and marketing solutions company committed to strengthening communities across our network. With an unmatched reach at the national and local level, Gannett touches the lives of nearly 140 million people monthly with our Pulitzer-Prize winning content, consumer experiences and benefits, and advertiser products and services. Gannett brands include the USA TODAY and more than 260 daily local newspaper brands, digital marketing services companies ReachLocal , WordStream, and ThriveHive and U.K. media company Newsquest. There's never been a better time to join our talented team. Visit to learn more! Inbound Retention Specialist At Gannett we are passionate about the communities we serve. We have one mission, to ensure our award-winning products paired with unmatched delivery foster deep and vital connections among our communities and the world around them. The Inbound Retention Specialist will care for at risk subscribers, listening to their questions and concerns. The specialist will be expected to align products and services as solutions that provide positive outcomes for subscribers. Responsibilities - Retaining print and digital subscriptions as part of an inbound retention queue - Counseling and advising subscribers on products that best align with their needs - Satisfy customer needs with professionalism and integrity Qualifications - High School Diploma or equivalent - Ability to work a flexible schedule, including some weekends and holidays - Demonstrate the ability to build rapport in a short amount of time - Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience - Independent decision maker - Dependable and punctual - Passionate about our customers, product, and the communities we serve Compensation - Hourly pay plus competitive incentive plan for positive KPI performance - Benefits include medical, dental, vision, 401k, life, and disability - Paid vacation and holidays - Tuition reimbursement - Product discounts Gannett Co., Inc. is a proud equal opportunity employer. We are a drug free, EEO employer committed to a diverse workforce. We will consider all qualified candidates regardless of race, color, national origin, sex, age, marital status, personal appearance, sexual orientation, gender identity, family responsibilities, disability, education, political affiliation, or veteran status. Other details * Job Family Customer/Consumer Service * Job Function Consumer * Pay Type Hourly

Keywords: Gannett, Louisville , Market Development 4 - Customer Care Representative, Other , Louisville, Kentucky

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